Sarah Patterson Email & Phone Number

Mississauga, Ontario, Canada

Over 71 Years Of Experience — Orkin Canada provides industry-leading pest control services.Key Responsibilities:Customer Acquisition and Onboarding: Collaborate with Sales and Operations teams to identify, pursue, and successfully onboard new chain customers for Orkin, driving business growth.Account and Operations Collaboration: Partner with Account Managers, Operations Managers, and Technicians to enhance and expand Orkin’s chain business portfolio, ensuring exceptional service delivery and growth.National and International Expansion: Work closely with U.S. and international Orkin teams to support the growth of national and global chain businesses, driving Orkin's presence and revenue in diverse markets.Relationship Management: Cultivate and maintain strong, lasting relationships with key stakeholders within assigned accounts. Drive business expansion by introducing new products and services, and adding new locations.Account Growth Strategy: Collaborate with Account Managers to deepen existing Chain accounts, identifying opportunities for expansion and introducing additional offerings.Client Needs Assessment: Engage with customer contacts, including senior executives, to assess needs and deliver tailored solutions that add value to their business.Sales Planning and Goal Setting: Establish sales objectives for key accounts to drive growth, and lead strategic initiatives aimed at achieving these goals.Account Review and Service Management: Conduct quarterly and annual reviews of key accounts to assess performance, growth opportunities, and ensure the highest levels of service quality.Cross-Departmental Coordination: Ensure collaboration between internal teams to guarantee excellent customer service for major accounts, aligning efforts to meet customer needs.Product and Service Promotion: Actively promote awareness of new Orkin products and services, presenting them as solutions to customer needs and driving product adoption.

Mississauga, Ontario

Unisync is a broad-based vertically integrated North American enterprise with exceptional capabilities in garment design, domestic manufacturing, and off-shore outsourcing, including state-of-the-art web based B2B ordering, distribution, and program management systems.Managed a client portfolio of over $8M/year.Clients included: Suncor (Petro Canada), Rexall, Shoppers Drug Mart, McKesson Canada, Porter Airlines, G4S, Securitas, Paragon, Bell Canada and Oxford Properties.Managed contract negotiations, QBR's, KPI reviews, new hire projections and initiated program improvements accordingly.Lead RFP process, prepared all responses and presentations.Quoted and set up SKU's for new products.Managed tradeshow/sponsorship participation to client events.Reviewed inventory movement and provided recommendations for adding and removing products.Continually reviewed profitability of each account.Implemented contractual price increases.Established regular customer meetings with KPI's.Managed the onboarding of customers to their online store front along with overseeing the process of adding/deleting of products.Managed web store content allotment rules for each client.

Brampton, Ontario

With over 25 years in the exhibit industry, Exhibit Solutions was founded on the values of delivering exceptional customer service and quality products.Managed the exhibit sales & design process; includes developing and nurturing client relationships, addressing new enquiries, creating and sending proposals, and following up with clients.Performed all aspects of customer service and sales supportManaged client projects from inception to completion ensuring fabrication, graphics, logistics, installation and show services meet project deadlines and client objectivesCreated and ensured the team adheres to work back schedulesCreated estimates and for shows and new build projectsWorked with all in-house design & production teams and suppliers by requesting information, following up and providing updates to the team to complete projects, identify the critical path for the successful fabrication of all custom elements.Supported other Account Managers and Project Coordinators to ensure all clients’ events are executed successfully while providing exceptional customer experience.Kept up to date on new opportunities, suppliers, industry trends/news

Etobicoke, Ontario

An experiential marketing firm based in Etobicoke, ON, RHODDY thrives on integrating various disciplines to create experiences that leave lasting impressions and measurable results.Attended all client meetings and act as single point of client interactionLead point of contact for client requests/inquiriesResponsible for contracts, reports, budget management, reconciliation and all other required client administrative managementWeekly and frequent client status reporting with team and respective clientsFollowed direction from Senior Management to implement business improvement strategiesWork closely with all internal department leads as partners ie; accounting, staffing, creative, and production to develop best practices and strategies to deliver above program expectationsAttended events/activations in field, travel to support project needs as required

Oakville, Ontario

A marketing firm, based in Oakville, ON that provides top quality event production, trade show exhibition, and marketing activations for global clients.Developed business plans spanning the critical Aura XM marketing components: strategic, tradeshow, experiential and environment.Facilitated all day-to-day communication and relationship management with clients and assigned in-house and external event management personnel.Responsible for RFP response management, cost estimation, within-budget fulfillment, and invoicing of client projects.Developed and maintained 12-month rolling project calendar within CRMWorked closely with assigned event managers to develop estimates, work-back schedules and ensure timely and cost-effective delivery, while achieving target marginsManaged a broad portfolio of clients across multiple industries: Aviation (GE Honda Aero), Telecommunications (TELUS, Metaswitch), Enterprise Software (OpenText), HR Software (Halogen Software, Achievers Software), Energy/Utilities (Union Gas), Consumer Goods (Leatherman Tools), Manufacturing (Gennum formerly Semtech), and Event Agencies (Match Marketing).

Opentext Waterloo

As Canada’s largest software company, OpenText produces Enterprise Information Management software for Fortune 500 companies and government agencies around the world.Built and championed an annual field enablement program by managing relationships with designated field audiences and subject matter expertsOrganized and facilitated high profile activities such as annual “Sales Kickoffs”, New hire onboarding, and ongoing web-based sales training

Lead and mentored a team of event managers to ensure the successful implementation of lead generation-oriented eventsResponsible for the planning, organization, and execution of the North American events portfolio, including major tradeshows and partner events with Microsoft, SAP and OracleDefined and established best practices for achieving event planning budgets and milestonesRepresented and promoted the events team role within the broader marketing organization

Managed, planned and executed large industry tradeshows and events within North AmericaResponsibilities include, but not limited to:Managed show budgets and all related expensesLiaised with vendors and internal departments at Open Text to ensure projects are completed on time, within budget and meet stakeholders' expectations.Managed event space selection and show theme processCoordinated pre-show activities, event manuals, event staff briefings, graphics and collateral.Selected and purchase all event promotional itemsProvided senior level staff with post show follow-up and reportsSourced, contracted, and managed external vendor resources for booth properties

Developed marketing plans and programs for branded and private label coffees, tasks included pricing, brand strategy and packaging and point-of-sale designPlanned and implemented yearly presence at the Food & Beverage tradeshowAnalysis of marketing data and trade show organization

Administered and managed numerous projects, ensuring all deadlines were met within the departmentCoordinated between Canada and USA for all catalogue advertisingResponsible for mail-in rebate tracking, on-hold marketing, event and vendor fair coordination

Ensured all communications satisfied corporate identity, image and quality standardsCoordinated all design and production requirements with outside vendors to maximize cost savings and efficienciesProject management and priority planning

Diploma, Advertising And Communications Media

Education record

Certificate, Project Management