John Spear Email & Phone Number

Redmond, Washington, United States

Sammamish, Washington, United States

Sammamish, Washington, United States

Senior consultation services to Partner Sales organization at Microsoft creating a framework aligning four disparate sales organization partner practices into a cohesive plan for field teams to use to improve sales outcomes for FY21. Drafting marketing material content for sales promotions for Microsoft Azure development partners.

Redmond, Washington, United States

I was promoted to this role to drive an initiative to engage manufacturers in the creation of low-cost Windows 10 mobile devices with a focus on emerging markets which resulted in 40 new devices across 25 different global OEMs and ODMs within the first year. I enabled partners to deliver first-to-market products using effective escalation and multi-party issue resolution through innovative process re-engineering, resulting in on-time, on-budget product launches. I decreased the time to resolve partner issues by 10% through the creation of an improved support plan for Windows phone OEMs involving release and development teams in Asia and the US. I was awarded a “Gold Star” for excellence in delivering analysis and follow-through to management, along with cross-team coordination of issue resolution enabling all projects to ship on schedule, while simultaneously maintaining multiple projects for Tier I and II partners.

Redmond, Washington, United States

In this role, I led product growth initiatives and industry-leading development by enabling partners using Microsoft platforms for global markets resulting in on-time delivery of devices meeting global mobile operator requirements. I led the collaboration between engineering teams to resolve problem issues through escalations while delivering tailored updates to senior leaders and ensuring devices shipped with the highest reviews. I managed conflicting project schedules for engineering teams and led cross-company agreement on feature and issue priority, resulting in 20% more partner requests included in each platform release. I collaborated with partners to deliver new platform features for additional markets driving 90% of projects over the one million units sold mark. I also received 2 “Gold Star” awards while in this role – the first for enabling platform changes to launch the first Windows Phone 7 at Verizon and the second for leading the cross-organization effort to deliver a hardware partner developer boot camp in Taipei and Beijing, training over 600 developers across multiple partners.

Redmond, Washington, United States

In my time in this role, I built the OEM Mobile Device TAM organization from the ground up, from 1 to 9 people serving 2 to 20 partners. I increased partner contract sales by ten times to increase year-over-year revenue by 20%. I developed the initial operating processes and practices for supporting mobile device manufacturer platform improvement requests increasing partner-initiated improvement delivery by 80%. I drove process changes for logo testing that resulted in a 20% reduction in the time to achieve mobile operator technical approval. I won a special award from the Mobile Embedded Devices Product Group for the focused effort to help Microsoft Mobile and Embedded Devices reach CPE goals.

Redmond, Washington, United States

In this role, I led the team into the early adoption of Windows 2000 as a primary tools machine operating system. I delivered over 90% overall ‘very satisfied’ customer satisfaction rating, based on customer surveys and exceeded all team averages for support cases closed, time to resolution, and other required metrics. I was selected as the Performance and Printing Specialist assigned to the Windows 2000 Meteor Team for west coast platforms support.

Carrollton, Texas, United States

• Creation of pre-internet Remote Access system for use by worldwide sales and installation workforces• Development of new, Internet-based replacement for RAS, cutting telephone costs by 40%• Established and maintained full site documentation for each system• Implemented conversion from individual workstations with limited printer sharing to full network capabilities, including remote modem links• Planned and executed conversion from Netware to Windows NT-based network system• Planned and implemented direct Internet connection for Dallas office

Bedford, Texas, United States

• Independent consultant specializing in Microsoft Windows 3.x setup, integration, training and support• Developed all flyers and print advertising for the company• Provide custom system design and programming for clients• Provide on-site and telephone problem resolution• Evaluate and test new software and hardware products for inclusion in the catalog• Establish and maintain vendor contacts• Provide board-level hardware repair.

Alexandria, Virginia, United States

• Rebuilt and manage a 40 user Novell network.• Evaluated, tested, purchased, and installed all hardware and software.• Provided one-on-one help for user problems, questions, and training.• Provided troubleshooting and repair of all computers and network cabling.• Streamlined network menuing system.• Designed and documented agency ad placement multi-user database, using Paradox 3.0.• expanded network from 10 to 40 users, including installation of cabling• Responsible for end-of-month accounting processing and reports.

Washington, District Of Columbia, United States

• Provided telephone and on-site support for customer software and hardware• Responsible for tracking and repair of all carry-in service• Supervised an average of 50 systems under repair at any one time• Maintained working knowledge of all available parts inventory.

Bedford, Texas, United States

Established to provide computer consulting, programming, sales, support, and customer service for local businesses. Provided on-site services for local doctors and a large medical facility. Developed a consistent user interface and menuing system for all in-house machines. Created and maintained accounts payable systems. Supervised hardware, software, accessories, and supplies purchasing. Provided on-call support and repair.