Stephanie Pederslie Email & Phone Number

Duvall, Wa, Us

Snoqualmie, Wa, Us

Provides support to the sales team and account managers. Responsibilities include, but are not limited to: help troubleshoot customer issues, creating and maintaining data reports, identify where process improvement is needed, maintaining training information and procedures.Duties also include the ordering, tracking and maintenance of proper stocking levels of Sales & Trade show demonstration equipment inventory.

Amsterdam, Noord-Holland, Nl

• Coordinate and administer all phases of service contracts including, but not limited to, reviewing of contracts for accuracy , analyzing business risk and providing detail to management, ensuring revenue recognition• Process an average of 150 contracts per year totaling $53 M in revenue • Participate regularly in and lead Lean projects for continuous improvement averaging 12 lean projects per year• Work with business partners to streamline processes and create cross functional partnerships• Develop training plans and coach new team members, both in classroom environment and one on one

Issaquah, Wa, Us

• Supported Consultants and Account Managers by analyzing client data and recommending actions to improve hospital management operations• Used Six Sigma tools to develop processes for the functions and roles within the company

Charlotte, North Carolina, Us

• Partnered with Business and Program to quickly and effectively resolve customer issues and factory challenges• Teamed with diverse functions such as Integrated Supply Chain, Finance and Engineering across multiple sites to satisfy requirements for over 600 customers worldwide for 3 product lines• Implemented and maintained internal action logs to track and resolve customer issues resulting in VOC ratings improving from yellow to green• Developed order administration user training packages for SAP implementation

Charlotte, North Carolina, Us

• Managed quotes, entered and managed customer purchase orders for over 600 customers worldwide• Ensured customer orders were on schedule for quoted delivery by partnering cross functionally with the business team, Finance, and Integrated Supply Chain.

Charlotte, North Carolina, Us

• Executive Assistant for Site Leader as well as supporting a sales team of 15 by managing Outlook calendars, booking travel, processing expense reports through Concur, and creating presentations for internal and external customers• Received and booked customer purchase orders for new production as well as repairs in proprietary ERP system

Charlotte, North Carolina, Us

• Processed Accounts Receivable requests such as invoices, service returns, customer account updates, check deposits, credit memos and customer account reconciliations and collections• Key team member in the development of a process reducing short payment/past due transactions, resulting in a savings of $800K• Received Six Sigma Green Belt certification by completing a project on invoice dispute reductions, resulting in improving working capital by $3.7M

• Processed Accounts Receivable and Accounts Payable requests such as invoices, customer account updates, check deposits, customer account reconciliations and collections• Processed POS Credit Card transactions

Associate Of Arts (A.A.), Business

Education record

Education record