Spencer Bowers Email & Phone Number

Las Vegas, Nevada, United States

• Perform code base changes to assist in the ingestion and mapping of MLS data • Problem solve bug related issues brought to us by clients to ensure the data being presented is accurate

Las Vegas, Nevada, United States

• Run postman JSON endpoints to update data in the databases• Use S3 AWS to update and upload image/custom files for client accounts to provide them with custom branding for their platform• Submit SQL queries to the data team to perform, such as update, delete, and insert statements to alter tables and columns in a database• Assist clients with our WordPress plug-in and provide support for it• Use mailparser to set-up parsing rules to have client’s data imported into their accounts via email• Work with our 3rd party vendors such as Twilio to facilitate integrations with the clients account

Salt Lake City, Utah, United States

Provided consistently high levels of customer support and met management KPIs of a minimum of 25 closed chats, 92% customer rating, and under a 15-minute first response timeAssisted in taking on projects the support department needed help with, such as working with a project manager for one of the accounts to make sure technical support needs were metCollaborated with others in the company via slack and email to ensure customer questions were answered accurately and within a timely manner

Salt Lake City, Ut

Maintained the broadcasting of all 120 television channels by monitoring the channel feedsEnsured broadcasting equipment was always in working condition Answered service calls and resolved issues over the phone or in person

South Jordan, Ut

Contacted 30 to 50 medical facilities to retrieve records for Law Firms to review for legal casesDocumented the calls made to keep the Law Firms updated on the status of the records

Orem, Ut

Engaged with 3 to 4 customers over chat simultaneously, while providing the highest standards of customer serviceResolved technical issues in regards to database and FTP protocols, as well as with DNS server transfersTyped on average, 70 words per minute to be efficient, as well as effectiveSold products and services per customer needs to further help them in their goals with their websites

Las Vegas, Nevada

Responsible for transporting legal documents between courthouse and other law firmsPerformed office duties such as filing, scanning, copying, and answering phones as neededAided attorneys and receptionists with various projects Took initiative to find extra tasks when scheduled duties were completed

Las Vegas, Nevada

Maintained high standards of customer service during high-volume, fast-paced operations Communicated clearly and positively with coworkers and management Handled currency and credit transactions quickly and accurately

Las Vegas, Nevada Area

Assisted 10 to 15 patients daily with their exercise programs, laundry, and cleaningPerformed janitorial services in the evenings

Master'S Degree, Management Information Systems And Services, 3.72

Bachelor'S Degree, Information Systems

Computer Science

Transferred to the University of Utah

High School Diploma