Spencer Detheridge-Hilliard Email & Phone Number

Peterborough, United Kingdom

Lincolinshire UK

Personal Strengths (UK) Ltd is the company in the UK behind the SDI (Strength Deployment Inventory) and the remaining Suite of Tools that helps individuals and organisations improve their relationships and manage conflict more effectively. We assist people to transform their workplaces and lives by increasing their relationship effectiveness. Our.

Nottingham, United Kingdom

• Responsible for providing high-quality service to HSBC customers and identifying new sales opportunities
• Delivering excellent service and maximising sales opportunities through coaching, in order to proactively identify and addressing customer needs
• Ensuring all customer needs are met and sales opportunities are maximised
• Undertaking effective individual and business reviews
• Ensuring processes and procedures are completed accurately
• Demonstrating good personal judgment when assessing customer needs, providing confident reasoning on a face to face basis when explaining why decisions have been taken

Birmingham, United Kingdom

• Verbal communication with customers to discuss overdue amount and secure immediate payment whenever possible.
• Recover debt using cost effective and efficient techniques.
• Use appropriate negotiation techniques when immediate payment is not possible to obtain the best possible resolution.
• Accurate account assessments to identify appropriate course of action, in the event of a failure to agree.
• Rewrote the Mortgage Arrears Training Material
• Independently ran Mortgage Training Academies

HFC Bank

• Reporting directly to the operations and regional manager.
• The main purpose of my role was to underwrite secured applications made at branch networks.
• Obtaining and dealing with any land registry issues, speaking to mortgage companies and checking customer credit history.
• Working through the applications that included, bank statements, pay slips, working out income and loan to value criteria, ordering valuations, assessing each application and making an executive decision based on the.
• Liaising with the branch network and achieving £60K authority.
• Responsible for consolidation of customer existing debt, meeting business needs and hitting targets within the SLA timescale.Six months secondment Underwriting Retail Finance