Spencer Epperson Email & Phone Number

I am a highly skilled professional with a strong background in sales, management, operations, and client services. With a Bachelor of Arts in Communication from the University of New Hampshire, I have a solid foundation in effective communication and interpersonal skills.In my current role in Sales, Operations, and Client Services at Navtronics LLC, I excel at managing day-to-day operations and client services for a leading marine technology company. I take pride in successfully selling and managing projects from start to customer delivery. Additionally, I supervise and schedule a team of installation technicians, ensuring efficient project execution. By assisting clients in understanding our product offerings, addressing inquiries, and resolving issues, I consistently achieve high client satisfaction rates. Building and maintaining relationships with key clients is a strength of mine, allowing me to identify opportunities for upselling. .During my tenure as the General Manager at Wentworth by the Sea Marina, I successfully oversaw all aspects of marina operations. Leading a team of up to 20 employees, I provided guidance, training, and performance management to ensure high levels of productivity and customer service. By developing and implementing plans to optimize customer satisfaction, revenue generation, and operational efficiency, I contributed to increased repeat business and fostered a positive brand reputation. I relied on my strong communication and problem-solving skills to effectively resolve customer issues and create a positive experience.My skill set includes sales and business development, leadership and team management, customer service and client relationship management, operations and process improvement, as well as planning and problem-solving. I am a quick learner and have a proven ability to adapt to new technologies and concepts.Overall, my experience showcases my ability to deliver exceptional service, support team members, and thrive in a client-focused environment with my strong communication, leadership, and problem-solving skills.

Listed skills include Customer Service, Business Planning, Marketing Strategy, Event Planning, and 25 others.