Spencer Henderson Email and Phone Number

Creovai is an AI-powered conversation intelligence and real-time agent guidance software solution that enables businesses to improve their customer and agent experience. By delivering real-time agent guidance and prescriptive post-interaction insights on every customer conversation, Creovai empowers contact center leaders to understand what’s impacting the customer and agent experience and take informed action to drive continuous improvement and bottom-line results.

Enabled Fortune 500 software vendors to streamline their marketplace listing requirements, simplify the procurement process, increase revenue options and order spend in the hyperscaler cloud marketplaces (GCP, Azure, AWS).

As employee #25 at Big Squid (acquired by Qlik), I was integral in creating, refining and executing on our go-to-market strategy, messaging and sales playbook. Big Squid was a pioneer in the Auto-ML movement and our platform was primarily sold to mid-market organizations that wanted to create a data science function without hiring data scientists.-Consistently met and exceeded sales quotas, resulting in qualifying for President’s Club in 2019 (110%), Top Sales Rep in 2018 (93%), and top rep in company history by number of logos.-Successfully helped and sold to mid to large sized companies (ecommerce, technology, and financial services) with no budget and no previous AI/ML experience.-Collaborated with executive leadership on our ICP, messaging, sales decks, and go-to-market strategy leading to an 89% reduction in CAC.-Mentored junior reps and BDR team on prospecting and selling Big Squid’s value proposition. Sold to all levels of organization from data analyst up to C-Suite.

MANAGED SECURITY SERVICES (MSS) & MANAGED DETECTION AND RESPONSE (MDR)Strategically leveraged and expanded on existing technology vendor relationships to identify opportunities for sales of Information Security, Storage, Infrastructure, and Managed Services opportunities. Prospected, pursued, and cultivated strong C-Level customer relationships in Mid-Market and Enterprise accounts. Managed and aligned sales resources including inside sales, sales engineers, product management, professional services, and executives to drive net new business in under-penetrated accounts. Added 40-50 Net New and Managed Accounts consisting of Key Accounts, including the State of CO, State of UT, U of U, USU, Sinclair Oil, Boart Longyear, Webroot, Coresite, and Molson Coors🔹 Carried a $1.1M quota in a green field market;- Closed $986k in 2016 and built a regional pipeline from ZERO to $4M for 2017 in the Rocky Mountain Region🔹 Led the company in profit margin and increased bottom-line margin by 3-5% YOY 2014-2017🔹 Partnered with industry-leading vendors and increased average monthly “incoming” leads from 2-3 to 5-10🔹 Met and exceeded revenue quotas from Infrastructure/Infosec and MSS;- 2015: Achieved 115% to an Infrastructure/InfoSec quota of $250K- 2016: Achieved 106% to an Infrastructure/InfoSec quota of $500K