Creovai

Creovai is an AI-powered software suite that provides real-time agent guidance and post-conversation analytics to contact center teams. Contact center leaders use Creovai to listen to every voice and digital conversation their agents have with their customers, understand what’s impacting the customer and agent experience, and take informed action to drive continuous contact center improvement and bottom-line results. Born through the merger of conversation analytics leader Tethr and real-time agent guidance innovator Awaken Intelligence, Creovai uses AI and machine learning to transform customer and employee experiences. Creovai turns unstructured conversation data into insights to improve agent performance and retention, reduce customer churn, increase sales, and reduce the cost of service. Our promise is to provide the fastest ROI, easiest-to-use solution, and most trustworthy insights that our customers can act on to maximize business outcomes.