Spencer Bailey Email & Phone Number

San Francisco Bay Area

Want to accelerate the growth of your business? Increase your new customer acquisition by 5-20% with our growth marketing platform.I am the customer focused Senior Implementations Manager at Talkable, a technology company that delivers a leading B2B referral marketing platform with a mission to spread innovation and help great companies grow. We do this by powering segmented campaigns to increase customer engagement and drive revenue – in 2018 alone, we drove $150M in sales for our customers. Talkable is a proud multinational team with 70 people, and offices in San Francisco, New York, and Kyiv. Among our clients are TOMS shoes, Gymboree, CB2, Comcast, Udacity, Society6, Hotels.com, and over 200 other companies. Keeping the voice of the customer at the epicenter, I leverage data analysis, business strategy, demand generation, sales and marketing to delight our users, while driving profitability at scale. I tap into deep experience in building and leading customer success organizations from the ground up in the technology sector, unlocking new markets and expanding internationally, to allow me to strategically take Talkable through a successful transformation and onto profitable growth. My role also affords me the opportunity to identify new markets and explore partnerships to help bring Talkable's best in class products and services to a broader audience.Specialties: Deep expertise in Customer Success, Business Strategy, Data Analysis, Demand Generation, Marketing, Sales, Solutions Engineering, International Expansion, Product Launch, Process Improvement, Innovation, Enterprise Account Management. In depth experience in Cross Functional Leadership, E-commerce, Commercialization, B2B Enterprise and SMB markets, building organizations from ground up.

San Francisco Bay Area

InvestCloud, born in a garage (it's what Californian companies do, after all), is driving a high-speed design and technology revolution that is transforming the way the financial industry uses, processes and interacts with data. Today, any investment manager can have access to a first-class integrated investment platform through the cloud - with InvestCloud. We are the first true cloud platform for the securities market. Since the launch in January 2012, we have over 100,000 users in excess of 1 trillion assets, accessing information securely from any location with any device.Unleash your data potential.

Foster City, Ca

Responsible for receiving, processing and managing help desk incidents via phone and email. This includes supporting the MS Office environment as well as numerous in house systems and applications at the tier 1 level. Additionally responsible for managing all Enterprise Resource Planning incidents including defects, problems, changes and isolated errors.

Responsible for the security of all hardware in the building's labsPrepared classrooms for lectures and presentations based on professor and student needs.Provided both hardware and software support to usersAssisted in creating and disseminating documentation for co-workers and faculty.

Increased business productivity by automating daily business processes by leveraging Business Process Automation Server 7 Compiled and presented a dictionary of relevant business terms and transaction types. Researched and provided recommendation for a new IT help ticketing system. Provided IT support to critical business personnel servicing applications including: Microsoft Office Suite, Axys and Paladyne.

Responsible for receiving and cataloging incoming shipments.Preparing new hardware for implementation, assembling monitors uploading a prepared environment, setting anti-virus software, selecting default printer.Implementing new hardware, placing hardware in the appropriate room, connecting all cables to hardware, running cables in a safe manner, ensuring hardware operates properly.Hardware modification, increasing RAM, hard drive replacement and removal.Asset management, recycling, retirement and, salvage.Security Policy, testing security policy for different groups of users, identifying and suggesting potential solutions.

Aided in creating goals for a community initiative, conducted relevant research, synthesized and presented results, helped to develop methods of quantifying community needs based on research.

Created daily rotation schedule based on the number of employees working, preformed daily chemical tests to ensure patron safety, provided personal swim instruction to members with different swimming abilities.

B.A., Information Management

Activities and Societies: BLISTS, Teachers Assistant

Fall Semester Junior Year

Activities and Societies: Peer and Academic English tutoring, Club Swimming

Education record