Spencer Gingras Email & Phone Number

Cincinnati, Oh, Us

Harrison, Ohio

Utilizes survey data to create presentations and perform analytics on client concepts/ads. Programs and charts surveys/survey data and adheres to strict deadlines, and consistently exhibits communicative, organizational and multitasking abilities. Produced and customized over 250 reports/presentations via PowerPoint. These reports included advanced analytics and charting to assist in decision-making for many large-scale decisions for clients including, but not limited to: Church & Dwight, Sargento, Evergreen Packaging, Sabra, Subway, and Kellogg. Expanded company involvement in the Programming of surveys. Successfully becoming part of an effort that lead to an increased percentage of surveys programmed in-house from 20% to over 70%. This collaborative effort saved the company over $150,000 annually. Communicated and worked cohesively with both internal Account Managers and external Clients; as well as fielding teams to assure efficient handling of all facets of each project. Managed and Coordinated relationships with Account Managers to foster efficient processing to meet client needs with each individual prospect. Exhibited the ability to communicate and organize ever-changing report processes. Highly experienced in all major Microsoft Office Applications, as well as Adobe Acrobat for PDF creation. These programs were used daily in the creation of reports and presentations for both internal and external use. Worked closely with Director of Analytics, Account Managers, peers and upper management to help determine training needs and to develop customized training interventions to meet those needs. Conducted Central Location Testing by traveling with the company and its clients to distribute surveys and execute large-scale focus group-like sessions with 50-100 people. This is a pressure-filled environment with urgent deadlines and a need for communication during and between sessions.

Technical Support and Customer Service agent for Cengage Learning that communicates with customers via phone, chat, and email support ticket. Provided assistance to both Students and Instructors for applications such as (but not limited to): Aplia, CengageNOW, eBooks, and GALE Databases. Including their applications on School-used sites, such as Blackboard. Exhibited great multitasking ability; handling as many as 150 support tickets per day, and as many as 3 chat conversations simultaneously. Demonstrated critical thinking and problem-solving skills to assist with a plethora of issues. Achieved perfect attendance during each month of employment.