Spencer K. Email & Phone Number

Los Angeles

- Transformed Vivun from a group of disparate products to a unified platform, enabling cross-selling and up-selling opportunities with 25% of our customers signing multi-product contracts.- Revamped internal account management tools for customer triage and troubleshooting, saving internal teams up to 75% of their time for their most time-consuming processes.- Spearheaded multiple roadmaps that spanned the entire company - driving product decisions from conception, build/buy choices, execution, and tracking of performance after release all with customer privacy regulations in mind.- Worked with data science and engineering teams to achieve a 20% improvement in model accuracy and precision for our calendar activity tracking product.- Focused on areas to implement Gen AI and LLMs into our products, leading to robust features like analyzing meeting recordings to automate end user tasks.PRODUCTS LAUNCHED- VivunOne: Unified PreSales Platform tool integrating all separate applications, ecosystems, and unified terms of service.- Vivun Admin: Internal tool that powered account management teams to efficiently manage and troubleshoot with customers.- Calendar Intelligence: LLM AI-driven activity tracking tool automation.- Request Rules Engine: Designed and led the creation of a robust Salesforce rules engine for solutions engineer requests.- Ava Agent: Gen AI interface to automate end user tasks.PRODUCTS DEPRECATED- Vivun Mobile: Successfully deprecated mobile app, saving engineering and customer service teams’ resources.

San Francisco Bay Area

- Built the data platform and product offering from scratch as the first employee, leading and expanding product and engineering teams, which helped grow the company to over 200 staff.- Developed and executed the platform and GTM product roadmap while managing ten engineers and designers in a scrappy and fast-moving environment.- Codified our culture with the founders through team-building and hiring leading to a very empathetic and customer-centric product development approach.PRODUCTS LAUNCHED- Avenue 8 Platform: Real estate platform that powered the back office of hundreds of real estate offices.- MarketComp: Comparative market analysis software achieving a 60%+ cost reduction for brokerage partners and accounting for a 20% increase in retention across agents.- Sharespace: Collaborative agent/consumer property search experience driven by user feedback, showing a 30% increase in agent/consumer touchpoints over the course of a transaction.

San Francisco Bay Area

- Spearheaded the redesign and development of internal headcount tracking software, collaborating with executive stakeholders across finance, recruiting, and HR, leading to a 70% decrease in auditing time for the weekly headcount reporting across teams.- Managed one of Salesforce's largest internal data projects - the biannual employee survey - by aligning researcher goals, executive stakeholder requirements, and engineering capacity during a period of significant company growth.- Developed internal Salesforce managed packages to enhance operational efficiency and decision-making across teams, transitioning them from Google Sheets to Salesforce products.PRODUCTS LAUNCHED- Employee Survey: Analytics engine providing feedback to employees and leaders.- Workforce Analytics: Headcount tracking reconciliation software used across Finance, HR, and Recruiting.

San Francisco Bay Area

- Sourced and negotiated with data vendors to find the best possible options.- Built production ready ETL for the company's initial real estate valuation models.

- Started my own online store (as a hobby) that generated $50,000 in revenue annually - Reached out to my competitors and negotiated a collaborative agreement to corner a niche market and keep profits high - Managed customer and shipping issues via phone and email to keep customer satisfaction high

Bachelor’S Degree, Economics & Finance

Computer Science

Unfinished

High School