Communications Specialist
CurrentRespond to customer inquiry calls and emails in under 5 hours assessing the customers’ needs and problems in order to deliver an ideal solution including trouble-shooting and poor experiences.Communicate with franchise owners to identify problems while assisting in customer service related concerns, and facilitating conversation with customers.Build and maintain relationships with potential franchisees while answering initial questions and guiding through the first steps with the company.Manage, improve, and communicate departmental performance and data reporting.Assist in team communication and in the training of new hires.