Business Analyst
Current• Utilized Tableau to create interactive dashboards used to monitor employee performance and improve customer satisfaction by 15%.• Created a model in Python to better approximate time to complete a residential job, then created a PowerBI dashboard used by dispatchers leading to a 2.4% decrease in time traveling to jobs and a 3.1% reduction in fuel costs.• Conducted ad-hoc analysis and created reports using SQL to extract insights from 32,000 customer records.