Spencer Nash Email & Phone Number

St. Louis, Mo, Us

United States

Dardenne Prairie, Missouri, United States

Washington, Mo

Eureka, Mo

Care of 43 Residents in Skilled Nursing FacilitySupervision of Nursing AssistantsMedication administration/managementCoordination of Plan of CareWound care

Greater Atlanta Area

• Electronic Medical Charting• Team Nursing• Coordination of Plan of Care between Occupational/Physical/Speech therapies, Social Workers, Physicians• Wound care• Ostomy care• Medication management• PT/INR checks• Diet teaching/Nutritional assessment• PICC Line dressing• Venipuncture• Foley/Suprapubic Catheter• Wound Vacs

Boca Raton, Fl

• Team Nursing• Coordination of Plan of Care between Occupational/Physical therapies, Social Workers, Physicians• Wound care, Knee Arthroplasty, Alzheimer’s, Geriatric • Start and maintain IV infusions• Physical assessments• Patient Teaching• Follow-up care as ordered from Physician• Implement and follow Plan of Care • Medication administration, reconciliation, management• Electronic Medical Charting• Knowledgeable in Medicare Documentation requirements• Provide services to Medicare and Private Clients

Miami/Fort Lauderdale Area

• Wound care• Start and maintain IV infusions• Physical assessments• Patient Teaching• Range of motion exercises• Follow-up care as ordered from physician• Medication administration

Miami/Fort Lauderdale Area

• Wound Care• PICC line dressing changes• Start and maintain IV infusions• Patient Teaching• Follow-up care as ordered from physician

Miami/Fort Lauderdale Area

Provided customer service and product recommendationsConsistently exceeded sales goals

Miami/Fort Lauderdale Area

• Motivated, trained and developed 16 direct reports• Protected market share by achieving customer retention goals• Identified and resolved trends, issues and needs of the employee and customers• Coached employees to make improvements in performance through self discovery coaching• Established effective working relationships with internal customers and business partners• Managed performance by setting action plans, providing feedback and ensuring accountability• Transformed low performing teams into consistent performing teams • Attended unemployment hearings on behalf of company with 100% success rate

Managed 16 condominium/homeowners associationsOrganized account portfolio management and operations proceduresAttended and led Association meetings and oversaw their elections to ensure the procedures were in compliance with Florida lawMaintained properties by working with vendors to ensure the safety and goals of the associations were being metProvided weekly inspections of each property to ensure that the rules and regulations of the association and adherence to Florida statutes were met

Miami/Fort Lauderdale Area

Provided technical expertise in streamlining business process management between brick & mortar retail operations and Internet sales operationsProvided direction to owners/principals in implementing management practices to improve strengths in team building, coaching and motivation of staffPartnered with President to create processes that would increase overall customer retention and increase customer service results

Miami/Fort Lauderdale Area

• Supervised a staff of 130 employees consisting of hourly and salaried employees• Implemented and managed Quick Service Restaurant Franchise Support Help Desk( McDonalds, Starbucks, Burger King), Gift Card Product Support Help Desk and Point of Sale Support Desk• Reviewed daily Key Performance Indicators and service quality monitoring results to identify and create coaching plans to increase customer satisfaction, achieve service level goals and improve employee performance• Consistently exceeded department production standards and received numerous service awards for achievements• Implemented project to reduce AUX performance metric globally and redesigned non- productive metrics which resulted in increased talk time and direct contact with the customer• Provided subject matter expertise on projects as a Six Sigma Green Belt• Ensured legal compliance in FMLA, worker’s compensation, Unemployment and other HR related matters• Reduced tax liability to the company by achieving a 95% success rate in unemployment hearings• Facilitate new hire training, implement training for new products and services, provide technical expertise for "Train the Trainer" to implement new training globally• Participated in developing annual budgets and responsible for utilizing resources within budgetary constraints

Miami/Fort Lauderdale Area

• Selected, managed and evaluated staff of 50 non-exempt employees and 4 supervisors• Implemented new ideas for quality customer service • Promoted from supervisor to manager in 4 months• Reduced turnover and increased staff’s skill levels to be more productive and provide better customer service• Improved staff attendance by 12% by implementing new attendance policy for agents• Monitored/evaluated associate skills for quality purposes utilizing CentreVu call management system• Interviewed entry level representatives and management for various positions within the organization• Implemented new reporting protocols to accurately gauge deficiencies and weaknesses in current policies and procedures