As a Technical Account Manager at BCA UK I am the primary technical contact for a portfolio of key accounts, building strong relationships to understand the customer business and requirements and the solution we offer to fulfil this.Key points - • Owning the technical relationship with key client/business stakeholders• Effectively communicate and manage change • Escalation management / prevention• Drive evolution of product/ solution offering• Project management of solution evolution / improvements / upgrades• Drive cross-team collaboration (for teams in multiple geographical locations)• Oversee the implementation of the existing solution for new markets• Participate in regular product planning and refinement sessions• Maintain a deep technical understanding of the solution components to provide triage / support and engage with product teams in detailed and timely issue resolution.

• Acting as the conduit between the business stakeholders and IT.• Managing the relationship between the business and IT so that the business demands and requirements are captured and understood.• Ensuring that Balfour Beatty are making optimum use of IT, and gain maximum value from IT investment.• Ensuring that all IT projects are delivered to cost, time, quality and benefits are realised.• Work closely with Senior Business Managers to understand and develop the business IT strategy/ roadmap, identify key business objectives and ensure the IT plans optimally support these.• Define end to end IT solutions to meet strategic needs and tactical business requirements, driving operational efficiency, compliance and process improvements.• Support business development teams in providing IT related costs and solutions for bids.• Deliver a business assurance role in the delivery of projects, including:• Conduct feasibility studies and recommend new systems opportunities• Support business unit in defining business requirements and building business cases• Facilitate the delivery of business benefits associated with IT projects delivered

Part of the global infrastructure company Balfour Beatty Plc• Set up and maintain strong relationships with the business and external clients by effectively managing expectations and inspiring confidence in delivery.• Guide the business towards accepting change brought about through effective change management interventions.• Work across multiple verticals within the Services Division – understanding the unique requirements, while realising synergies that can be exploited.• Managing a diverse portfolio of work.• Accurately capturing business requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases and workflow analysis.• Subject Matter Expert for business critical systems and provide support and guidance to Operational, Financial and Commercial functions.• Undertake business process and activity modelling to examine possible process solutions and identify areas for change and improvement.• Creation of functional specification documentation, including creation of ‘Wireframe’ solution designs.• Creation of business cases including business, technical and financial feasibility assessment.• Clearly articulate in business language the expected business benefits and means of realising these benefits. • Collaboration with internal and external suppliers, solutions architects and subject matter experts to translate business requirements into technical designs and identify trade-offs between usability, performance and cost and recognising innovation opportunities.• Producing test strategy, scenarios and test case documentation that support the business in testing of delivered solutions and co-ordination of the user acceptance testing process.• Ensure compliance with company policies and procedures, including adherence to project methodologies, governance frameworks and reporting.

• Product Consultant for in house developed applications including a highways specific Works Order Management System and Mobile Data Capture, providing data transfers, detailed configuration across a multi-tiered architectural platform.• Documentation of new application requirements requested by internal and external customers.• Developing a deep understanding of the BBLP business, understanding key business requirements and liaising with Contract Management while supporting the business to gain maximum value from IT investments.• Liaison with Client (Local Authority Council) IT departments to develop and maintain the interfaces between key business systems (Exor, Confirm, Symology, Eton and Mayrise).• Providing Business Intelligence to both internal and external customer base using SQL reporting services, Crystal reports and Business Objects.• Working as part of a project team to delivery projects to both internal and external clients, including Contract mobilisations.• Develop and maintain change process and user guide documentation.• Provide training and user development across all levels of user community.• User Acceptance Testing and managing release of application revisions across the business.• Escalation point for the business so that all support issues are resolved within SLA.• Working closely with the business, offering relationship management and solution assurance for ICT related project and service delivery.