Spencer Jerome Email & Phone Number

Bristol, England, United Kingdom

Farnham

• As a Technical Account Manager at BCA UK I am the primary technical contact for a portfolio of key accounts, building strong relationships to understand the customer business and requirements and the solution we offer.
• Owning the technical relationship with key client/business stakeholders
• Effectively communicate and manage change
• Escalation management / prevention
• Drive evolution of product/ solution offering
• Project management of solution evolution / improvements / upgrades

Basingstoke - UK Wide

• Acting as the conduit between the business stakeholders and IT.
• Managing the relationship between the business and IT so that the business demands and requirements are captured and understood.
• Ensuring that Balfour Beatty are making optimum use of IT, and gain maximum value from IT investment.
• Ensuring that all IT projects are delivered to cost, time, quality and benefits are realised.
• Work closely with Senior Business Managers to understand and develop the business IT strategy/ roadmap, identify key business objectives and ensure the IT plans optimally support these.
• Define end to end IT solutions to meet strategic needs and tactical business requirements, driving operational efficiency, compliance and process improvements.

Basingstoke - UK Wide

• Part of the global infrastructure company Balfour Beatty Plc
• Set up and maintain strong relationships with the business and external clients by effectively managing expectations and inspiring confidence in delivery.
• Guide the business towards accepting change brought about through effective change management interventions.
• Work across multiple verticals within the Services Division – understanding the unique requirements, while realising synergies that can be exploited.
• Managing a diverse portfolio of work.
• Accurately capturing business requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases and workflow analysis.

Basingstoke - UK Wide

• Product Consultant for in house developed applications including a highways specific Works Order Management System and Mobile Data Capture, providing data transfers, detailed configuration across a multi-tiered.
• Documentation of new application requirements requested by internal and external customers.
• Developing a deep understanding of the BBLP business, understanding key business requirements and liaising with Contract Management while supporting the business to gain maximum value from IT investments.
• Liaison with Client (Local Authority Council) IT departments to develop and maintain the interfaces between key business systems (Exor, Confirm, Symology, Eton and Mayrise).
• Providing Business Intelligence to both internal and external customer base using SQL reporting services, Crystal reports and Business Objects.
• Working as part of a project team to delivery projects to both internal and external clients, including Contract mobilisations.

Education record

A Level - Art, Technical Drawing and Physics

Education record