Spencer Bailey Email and Phone Number

Specialized in driving strategic initiatives to enhance operational efficiency and customer experience within retail technology. Cross-functional collaboration and implementation of technology enhancements, conducting performance analysis, and ensuring compliance with industry standards, fostering impactful improvements that optimize retail operations and retail operation services support.

Managed IT asset lifecycle processes, ensuring compliance with environmental and data security regulations, and optimizing service delivery to meet organizational objectives. Oversaw end-to-end service delivery and lifecycle management of IT assets, including product management.

Leveraged negotiation and relationship management skills to secure and collaborate with multiple vendors, including supply chain & procurement, service & maintenance, and asset lifecycle. Ensured seamless service delivery by overseeing the entire lifecycle of services, from vendor onboarding to ongoing management of vendor performance and planning.

Led and monitored daily functions within the Technology Service Desk (Enterprise Help Desk), establishing processes and policies while ensuring adherence to service level agreements. Successfully managed incident tracking, applied ITIL standardization, provided coaching to partners, and served as a communication conduit during high-impact outages (Incident Management), showcasing strong interpersonal and customer service skills in a dynamic help desk environment.

Assisted in identifying and addressing trends in hardware, software, and systems issues as part of the Technology Service Desk (Enterprise Help Desk). My responsibilities included documenting user problems, providing first- and second-level troubleshooting, providing VIP support, and collaborating with IT support groups for prompt issue resolution, ensuring a seamless user-support environment.