Spenser W. Email & Phone Number

Las Vegas, Nevada, United States

Regional grocery deliveryTruck unload assist over 100lbs

Atlanta, Georgia, United States

Doubles and 53ft with Fedex trailersAbility to lift and pull dolly

Richland, Mississippi, United States

OTR driver out of Atlanta to CaliforniaDoubles with Fedex trailersAbility to lift and pull dolly

Georgia

Enhanced customer service delivery by expertly managing claim inquiries and resolving billing issues using CRM software, ensuring a high level of accuracy and customer satisfaction.Demonstrated strong analytical skills in fraud detection, identifying and addressing suspicious billing activities, which resulted in improved operational security and customer trust.Managed complex customer inquiries and escalations, collaborating with cross-functional teams to ensure timely and effective resolution of issues.Maintained comprehensive records of all customer interactions, providing valuable insights for process improvements and contributing to the overall efficiency of the department.Consistently met performance targets in a high-volume call center environment, handling inbound and outbound calls with a focus on customer retention and positive service experiences.

Led the management of client accounts, ensuring accurate data management and compliance with industry standards, including HIPAA.Utilized CRM tools to analyze account data, identify discrepancies, and implement solutions that prevented financial losses and improved client satisfaction.Developed and presented detailed reports on account performance, fraud prevention strategies, and operational improvements to senior management, aiding strategic decision-making.Strengthened relationships with clients by addressing concerns proactively and providing exceptional support, resulting in increased account retention and loyalty.Streamlined account management processes, improving efficiency and reducing errors through the implementation of best practices in data reconciliation and client communication.

Norcross, Georgia

Led a team of 15+ technical support specialists, ensuring the resolution of complex technical issues while maintaining a focus on fraud prevention and data security.Managed escalations and developed solutions for high-priority cases, working closely with stakeholders to ensure customer satisfaction and compliance with Apple's security protocols.Implemented and optimized operational processes, reducing incident resolution times and improving the overall performance of the team.Provided coaching and mentorship to team members, fostering a culture of continuous improvement and professional development.Spearheaded the integration of new fraud detection measures, aligning them with organizational goals and industry regulations to enhance customer protection.