Stephanie Crissinger Email & Phone Number

United States

Mesa, Arizona

I led and managed 10 direct reports to deploy a new billing, payroll, and reporting Oracle system enterprise-wide to service 15 clients, including Home Depot at over 20 national sites driving over 55% of annual revenues. ✔Led the rollout of the project implementation plan and defined over 100 customer needs through survey questionnaires. Conducted a gap analysis to identify requirements and translated them to over 50 user stories. Met scheduled timeframe for requirement delivery of 8 months, and reduced quality defects by 85%.✔Earned trust in client relationships by validating customer needs through comprehensive documentation, updating progress on a consistent basis, proactively alerted clients of issues, and secured approvals at each milestone. Customer satisfaction ratings resulted in 98% rating over a 12-month period.✔Prioritized requirements and communicated user stories to an internal global programming team. Led the effort to track, resolve and fix over 50 system issues post rollout using root cause analysis and updating daily progress. Resolved 95% of the issues within 48 hours of the issue open date.✔Ensured compliance to regulatory OSHA policies by creating standard operating procedures for billing audits. Oversaw training for over 200 personnel including drivers and site leaders, and documented lessons learned post each migration.

Mesa Arizonia

Responsible for managing the delivery and resource needs to transport freight for Fortune 500 and 100 accounts including Walmart, Home Depot, Pep Boys, PrimeSource and Master Halco. Balanced compliance to transportation regulations with optimizing performance.✔Negotiated and priced new and existing business contracts by analyzing labor and market rates, and presenting adjustments to the senior leadership team. ✔Created and analyzed master schedules and load detail for each client using online tools. Hired over 15 regional and flex drivers that resulted in over $200K savings on an annual basis and optimized over $100 MM in equipment utilization.✔Created and defined over 10 KPIs to track efficiency including on-time delivery, driver hours in motion, and daily loads. Analyzed trends and updated senior leaders on a weekly basis. ✔Gathered and synthesized recruiting data to measure and benchmark 18 recruiting agencies. Created and defined KPIs to measure leads, potential candidates and hires. Wrote macros to develop an overall cost efficiency score.

Mesa, Arizona

Managed service operations for Fortune 500 clients in a dedicated centralized support center. Led managers, dispatchers, and support teams, supporting 158 drivers across 17 remote locations in the US southwest region. Functional ownership of payroll, compliance, reporting and maintenance. Transportation commodities included flatbed lumber, dry van and refrigeration.✔Reduced assets and combined routes for over 30K deliveries within 12 months reducing operational costs by an estimated 20%. This translated to an annual savings per customer of $250K - $500K.✔Designed and built a central dispatch team from 2 resources to 3 Fleet Managers, 1 Supervisor and 17 administrative roles responsible for payroll, maintenance, and approvals. Restructured administrative duties from the local sites to a central function to enable more focus on customer service. Client satisfaction improved by an estimated 25% within 12 months, and driver turnover reduced by 35%.✔Coached and developed more than 30 people by providing opportunities to serve as acting manager on a rotating basis. Ten were promoted to management roles, and 20 secured roles supervising teams. Recruited, hired and conducted performance reviews for staff.

Phoenix, Arizona, United States

Responsible for managing 7 accounts with over $ 4.5 MM in annual revenue. Led over 3 fleet managers and dispatchers supporting 85 drivers across 15 remote locations in the US southwest region. ✔Implemented a driver sharing program across over 4 Fortune 100 customers that reduced company costs by over 15%.✔Optimized delivery schedule for 2 accounts that reduced fleet requirements by 22% and drivers by 10%.✔Drafted company Operating Instructions. Outlined company policies, procedures and expectations of employees reducing violations and keeping employees on target with company goals.

Phoenix, Arizona, United States

✔Coached a team of 25 drivers across 3 separate lumber facilities in the local Phoenix market. Conducted employee performance reviews, wrote award packages, and mentored direct reports.