Stephanie Crissinger Email and Phone Number
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Stephanie Crissinger personal email
I keep the wheels turning. I do it by striking the balance between safety and performance. I implement new systems, negotiate contracts and reduce resource costs for global transportation Fortune 500 companies. It is the energy though that comes from my heart that fuels my real success. When I coach my direct reports, instruct drivers, or collaborate with programmers, I do it with patience and curiosity. It is the life coach in me that asks the questions to propel the business and the people around me forward. WHAT I DOI lead the execution of new customer enterprise-wise systems with no interruption in service. I start with earning trust when I collaborate with clients to define their needs. I manage the project plan, translate the requirements, and create measure of success, including resolving customer issues within 48 hours of the open date. Building a new central team tapped into my creative side, and it taught me the importance of change management. On a daily basis, I sculpt new ways to leverage resources across multiple routes and geographic locations to lower cost and exceed delivery schedules. I negotiate and price business contracts by analyzing market rates. WHAT MAKES ME DIFFERENTIt takes people to harmonize regulations, increasing revenue and improving client satisfaction. That is why their success is my success. I provide opportunities for my direct reports to serve as acting managers, and for truck drivers to learn with me. Senior leaders often ask me “what is your people secret sauce” and I am proud to respond that sometimes you need to look underneath the hood. MY ACCOMPLISHMENTS √Implemented enterprise-wide Oracle billing system that met 8-month delivery time and reduced quality defects by 85%√ Reduced operating costs by $500K annually for Fortune 100 and 500 global companies.√Promoted and enabled lateral moves for over 30 direct reports.√Secured customer satisfaction ratings of 98% over a 12-month period.√ Created, analyzed and tracked over 10 KPIs to measure driver and recruitment efficiency Outside of work you will find me practicing yoga, reading sci-fi books and hiking in the southwest of the United States.| Supply Chain Optimization | Logistics | Project Management | Leadership Coaching | Operations Management |Transportation |People and Performance Management | Compliance | Regulation | KPI | DOT | OSHA | HR| Continuous improvement |Talent Management| Recruiting | Training | Client Relationship |TMW System |People Net OBC | Drive Cam | Budget Management | Quality|
Truline Corporation
View- Website:
- trulinecorp.com
- Employees:
- 16
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Operations ManagerTruline Corporation Oct 2020 - PresentUnited States
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Fleet Solution Project ManagerHub Group Jul 2018 - Apr 2020Mesa, ArizonaI led and managed 10 direct reports to deploy a new billing, payroll, and reporting Oracle system enterprise-wide to service 15 clients, including Home Depot at over 20 national sites driving over 55% of annual revenues. ✔Led the rollout of the project implementation plan and defined over 100 customer needs through survey questionnaires. Conducted a gap analysis to identify requirements and translated them to over 50 user stories. Met scheduled timeframe for requirement delivery of 8 months, and reduced quality defects by 85%.✔Earned trust in client relationships by validating customer needs through comprehensive documentation, updating progress on a consistent basis, proactively alerted clients of issues, and secured approvals at each milestone. Customer satisfaction ratings resulted in 98% rating over a 12-month period.✔Prioritized requirements and communicated user stories to an internal global programming team. Led the effort to track, resolve and fix over 50 system issues post rollout using root cause analysis and updating daily progress. Resolved 95% of the issues within 48 hours of the issue open date.✔Ensured compliance to regulatory OSHA policies by creating standard operating procedures for billing audits. Oversaw training for over 200 personnel including drivers and site leaders, and documented lessons learned post each migration. -
National Account ManagerHub Group/Estenson Logistics May 2017 - Jun 2018Mesa ArizoniaResponsible for managing the delivery and resource needs to transport freight for Fortune 500 and 100 accounts including Walmart, Home Depot, Pep Boys, PrimeSource and Master Halco. Balanced compliance to transportation regulations with optimizing performance.✔Negotiated and priced new and existing business contracts by analyzing labor and market rates, and presenting adjustments to the senior leadership team. ✔Created and analyzed master schedules and load detail for each client using online tools. Hired over 15 regional and flex drivers that resulted in over $200K savings on an annual basis and optimized over $100 MM in equipment utilization.✔Created and defined over 10 KPIs to track efficiency including on-time delivery, driver hours in motion, and daily loads. Analyzed trends and updated senior leaders on a weekly basis. ✔Gathered and synthesized recruiting data to measure and benchmark 18 recruiting agencies. Created and defined KPIs to measure leads, potential candidates and hires. Wrote macros to develop an overall cost efficiency score.
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Area Regional ManagerEstenson Logistics Jul 2005 - May 2017Mesa, ArizonaManaged service operations for Fortune 500 clients in a dedicated centralized support center. Led managers, dispatchers, and support teams, supporting 158 drivers across 17 remote locations in the US southwest region. Functional ownership of payroll, compliance, reporting and maintenance. Transportation commodities included flatbed lumber, dry van and refrigeration.✔Reduced assets and combined routes for over 30K deliveries within 12 months reducing operational costs by an estimated 20%. This translated to an annual savings per customer of $250K - $500K.✔Designed and built a central dispatch team from 2 resources to 3 Fleet Managers, 1 Supervisor and 17 administrative roles responsible for payroll, maintenance, and approvals. Restructured administrative duties from the local sites to a central function to enable more focus on customer service. Client satisfaction improved by an estimated 25% within 12 months, and driver turnover reduced by 35%.✔Coached and developed more than 30 people by providing opportunities to serve as acting manager on a rotating basis. Ten were promoted to management roles, and 20 secured roles supervising teams. Recruited, hired and conducted performance reviews for staff. -
Site ManagerEstenson Logistics Jul 2007 - Jun 2011Phoenix, Arizona, United StatesResponsible for managing 7 accounts with over $ 4.5 MM in annual revenue. Led over 3 fleet managers and dispatchers supporting 85 drivers across 15 remote locations in the US southwest region. ✔Implemented a driver sharing program across over 4 Fortune 100 customers that reduced company costs by over 15%.✔Optimized delivery schedule for 2 accounts that reduced fleet requirements by 22% and drivers by 10%.✔Drafted company Operating Instructions. Outlined company policies, procedures and expectations of employees reducing violations and keeping employees on target with company goals.
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Fleet ManagerEstenson Logistics Aug 2005 - Jul 2007Phoenix, Arizona, United States✔Coached a team of 25 drivers across 3 separate lumber facilities in the local Phoenix market. Conducted employee performance reviews, wrote award packages, and mentored direct reports.
Stephanie Crissinger Skills
Stephanie Crissinger Education Details
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South West InstituteNutrition Sciences
Frequently Asked Questions about Stephanie Crissinger
What company does Stephanie Crissinger work for?
Stephanie Crissinger works for Truline Corporation
What is Stephanie Crissinger's role at the current company?
Stephanie Crissinger's current role is Operations Manager at Truline Corporation.
What is Stephanie Crissinger's email address?
Stephanie Crissinger's email address is sc****@****oup.com
What schools did Stephanie Crissinger attend?
Stephanie Crissinger attended South West Institute.
What skills is Stephanie Crissinger known for?
Stephanie Crissinger has skills like Transportation Management, Logistics Management, Transportation, Operations Management, 3pl, Trucking, Team Building, Logistics, Supply Chain, Freight, Supply Chain Management, Ltl.
Who are Stephanie Crissinger's colleagues?
Stephanie Crissinger's colleagues are Claudene Thomas, Nelson Landaverde, Kilinoe Loa, Shane Truman, Robert Freisleben, Jw - John Williams, Johnny Crago.
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Stephanie Crissinger
United States -
Stephanie Crissinger
Music Therapist At Interim Healthcare Of The Twin CitiesGreater Minneapolis-St. Paul Area
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