Alex Speranza Email & Phone Number

Berkeley, California, United States

• Researched and documented remote management (IPMI/DASH) for CTP's virtualization hosts.• Tested an updated OS/software configuration for feature completeness before deploying to all machines• Assisted onboarding new participants; configured VPN access, set up accounts, demonstrated resources.• Resolved technical support issues including password resets, network connectivity, and software management.• Updated and refined CTP learning materials and documentation to be more clearly understood and intuitive to CTP participants.

Santa Rosa, California, United States

• Achieved a high customer service satisfaction rating of 4.71 by utilizing clear and friendly communication skills.• Delivered orders precisely and safely to clients using personal vehicles with 98% delivery completion on time or early.• Handled route planning, ensuring delivery address accuracy and updating customers on delivery changes within 5 minutes.

Sebastopol, California, United States

Laborer/Groundman | Peters Excavating Inc., Sebastopol CA Aug 2022 – Dec 2023• Coordinated with nine equipment operators on large street paving and apartment complex underground utility projects.• Maintained tools and equipment in safe condition, prepared sites and equipment for operators, followed safety procedures to reduce injury risks.• Organized all tools and workbenches in mechanics shop, increasing efficiency of all maintenance work, getting equipment fixed 15% faster.

Sebastopol, California, United States

• Assisted seven Journey Carpenters in the construction of new home and remodel projects around Sonoma County.• Reduced labor costs $500 a week while entrusted with smaller projects, freeing the Journeymen to more advanced tasks.• Demolished a commercial interior and saved over three thousand dollars in disposal fees by sorting and separating all materials for recycling.

Sebastopol, California, United States

•Maintained all infrastructure at a six employee business for nine years.•Enabled remote access for employees by configuring network storage, DDNS, and VPN tunneling saving 3 hours a week.•Utilized MS Office (Word, Excel, Access) to merge many data sources and perform data entry to produce a weekly report for 50+ clients.•Proposed, implemented and optimized a small Ubiquiti network for a client with connectivity trouble on location.•Installed, configured, and remotely managed multiple PoE APs, resulting in a significant improvement in wireless coverage and reliability for the client, boosting productivity and reducing downtime.

Vocational Certificate, Computer Technician Training

Associate Of Arts - Aa, Computer And Information Sciences And Support Services