Alex Speranza Email & Phone Number

Berkeley, California, United States

• Researched and documented remote management (IPMI/DASH) for CTP's virtualization hosts.
• Tested an updated OS/software configuration for feature completeness before deploying to all machines
• Assisted onboarding new participants; configured VPN access, set up accounts, demonstrated resources.
• Resolved technical support issues including password resets, network connectivity, and software management.
• Updated and refined CTP learning materials and documentation to be more clearly understood and intuitive to CTP participants.

Santa Rosa, California, United States

• Achieved a high customer service satisfaction rating of 4.71 by utilizing clear and friendly communication skills.
• Delivered orders precisely and safely to clients using personal vehicles with 98% delivery completion on time or early.
• Handled route planning, ensuring delivery address accuracy and updating customers on delivery changes within 5 minutes.

Sebastopol, California, United States

• Laborer/Groundman | Peters Excavating Inc., Sebastopol CA Aug 2022 – Dec 2023
• Coordinated with nine equipment operators on large street paving and apartment complex underground utility projects.
• Maintained tools and equipment in safe condition, prepared sites and equipment for operators, followed safety procedures to reduce injury risks.
• Organized all tools and workbenches in mechanics shop, increasing efficiency of all maintenance work, getting equipment fixed 15% faster.

Sebastopol, California, United States

• Assisted seven Journey Carpenters in the construction of new home and remodel projects around Sonoma County.
• Reduced labor costs $500 a week while entrusted with smaller projects, freeing the Journeymen to more advanced tasks.
• Demolished a commercial interior and saved over three thousand dollars in disposal fees by sorting and separating all materials for recycling.

Sebastopol, California, United States

• Maintained all infrastructure at a six employee business for nine years.
• Enabled remote access for employees by configuring network storage, DDNS, and VPN tunneling saving 3 hours a week.
• Utilized MS Office (Word, Excel, Access) to merge many data sources and perform data entry to produce a weekly report for 50+ clients.
• Proposed, implemented and optimized a small Ubiquiti network for a client with connectivity trouble on location.
• Installed, configured, and remotely managed multiple PoE APs, resulting in a significant improvement in wireless coverage and reliability for the client, boosting productivity and reducing downtime.

Vocational Certificate, Computer Technician Training

Associate Of Arts - Aa, Computer And Information Sciences And Support Services