Sean Gibbons Email & Phone Number

Watford, Gb

London, England, United Kingdom

Working in the IT Planning and Promotion team.

Watford, England, United Kingdom

Watford, United Kingdom

Milton Keynes, United Kingdom

MPC was the internal Tesco photographic studio for GMO content based in a 4,500 sq mtr facility with up to 140 staff on-site and at two head office locations. MPC’s highly creative teams provided many forms of digital content for Tesco in areas such as PoS, seasonal, catalogue & online to be delivered via a Digital Asset Management (DAM) system. Role supported all IT infrastructure & systems (both Mac & Windows formats) and required building strong relationships with Tesco teams and external partners to improve business processes. Agreed to take-on the challenging but rewarding Site Facilities Manager role in April 2015.• Member of Management Leadership Team constantly reviewing strategy & processes to deliver a more agile, flexible & cost conscious (in monetary & efficiency terms) organisation; for example, exploiting MPC’s WorkStream DAM system to provide a “shoot once, use many” platform for digital content• Review workflows & processes to find improvements for the creative teams. Implemented Adobe Creative Cloud to deliver an integrated platform to simplify interaction within Tesco and external partners• Developed portable solution for both offsite teams to store content in a local Mac-based infrastructure with ability to print for proofing needs and provide backup of data (had relied on less-secure flash & USB HDDs)• Understand & improve user experience through interaction with staff; for example, the original laser- printing solution in Mount Farm was expensive & slow. Worked with Xerox to design & implement a solution to increase throughput, save over 50% in running costs and improve user efficiency• Completed IT projects such as multiple office moves and rollout of new office & mobile telecoms devices with zero downtime and no additional IT resources or costs• Maintained facilities to make the site a healthy, safe & enjoyable workplace for all employees & contractors whilst implementing a tailored Health & Safety Guide

Watford

Managed a team of 27 staff supporting 5,000+ UK pharmacies (approx. 35% of UK market) using ProScript, ProScript LINK and ProManager products. Role required highest levels of service excellence to support a demanding sector.• Incident, problem & line management of 30 staff in roles such as customer agents, 1st/2nd/3rd line support, liaison with field support & QA teams, etc• Escalation of problems to relevant parties e.g. Development or Account Management teams• Managing and developing customer, supplier and client relationshipsIntroducing ITIL v3 capabilities to develop Operational & Service Level Agreements

London, United Kingdom

Privately owned since 2010 when purchased for circa $6billion, IMS Health is the leading provider of global information, services and technology for the healthcare industry, covering markets in 100+ countries. • Reduced complex Novell-based environment in 2002 to improve date storage. Worked with representatives from all departments to design, test & refine a single platform flexible enough to meet each department’s needs which incorporated innovative solutions for disaster recovery, backup & management of data and introduced storage availability & capacity management whilst streamlining user administration tasks for the IT team• Managed 3rd line team of in-house and outsourced staff supporting 800+ fileservers across 43 countries in EMEA. Responsible for server operating platforms; backup, storage & capacity planning; disaster recovery and liaison with in-house & outsourced teams to improve processes. Lead consolidation of EMEA servers to virtualised data centres in EMEA & USA via VMWare ESX & ESXi• Key resource in successfully facilitating acquisitions & mergers, site moves and reviewing technology solutions• Other important responsibilities includedo Supplier relationship management with BT Global Services, HP, NetApp, T-Mobile & multiple technical vendors, suppliers & 3rd parties across EMEAo Managed 1st/2nd/3rd line support team based in London

Pinner

Promoted from field technician to lead site support team at IMS Health (Pinner, Middlesex) whilst providing telephone support, on-call & holiday cover for other key clients (e.g. Comet)Expanded IMS team from 3 to 6 staff through generation of new business and identifying opportunities to increase scope of supportIncreased team’s involvement in Y2K project after gaining trust of IMS project team; realised a successful conclusion with no unplanned loss of service.Ensured transition of 2020 site team to IMS when 2020 Group went into administration in July 2000

Luton, United Kingdom

Developed from retail support engineer to corporate support engineer then promoted to supervise & lead successful retail support desk (30 staff)Successfully developed & implemented enhanced helpdesk procedures for retail and corporate support needs

Sunbury On Thames

Provided support, training & mentoring to all Southern Region field engineers

Hemel Hempstead, United Kingdom

Provided line and techncial management to corporate & retail support staff across London & the Home Counties

Wembley

Acted as laboratory assistant then moved to maintenance team responsible for ion implantation machines. Main duties were maintenance, calibration, testing and liaison with project teams & operational personnel to ensure systems were correctly used & producing consistent results.

Gce A And O Level, Natural Sciences, A Level Zoology & Chemistry

Activities and Societies: Football team

Gce O Levels & Cses

Activities and Societies: Football & cricket teams