• Partnered with our senior leadership teams to understand operational challengesand the resultant business impact to identify and prioritise solutions.• Skilled in developing robust business cases for strategic initiatives including project budget, benefit analysis, options, resource requirements and high level timelines.• Manage the ongoing relationship with senior business stakeholders to ensure that projects andchanges deliver the anticipated business outcomes and improves end user satisfaction and process and system adoption.• Implementing business improvement initiatives utilising new and existing technology, includingMicrosoft Dynamics 365 and various SaaS solutions.• Developing change management strategies to ensure all change is delivered in the most effectivemanner to deliver timely business outcomes providing support to all stakeholders.• Developing and maintaining reporting and key updates to senior stakeholders.• Creating and implementing KPIs to ensure benefits are monitored and realised.• Managed a Business Support Analyst including setting and monitoring of objectives and supportedcontinuous development.• Successful projects include the optimisation of our AP and Tax teams process on a new ERP system, business recovery lead for Finance following a cyber incident, implementation of various SaaS soltuions.

•Manage a team of 13 to ensure team and department KPIs are achieved.•Created and maintained team procedures to ensure best practice and achieve continual value for money.•Developed a training programme for all users of our P2P system to ensure financial regulations are followed.•Responsible for staff expenses payments and ensuring relevant procedures are followed.•Assist on various projects included the recruitment and training of the entire team once the function was in-sourced; implemented a new P2P system and developed associated guides and procedures; multiple implementations of upgrades to existing systems.

• Ensure service level agreements with clients are met and assist to compile detailed quarterly reports for internal and external review• Review internal procedures and work with department mangers providing recommendations for change• Identify areas in business where improvements are needed and liase with clients and team members to strengthen procedures• Provide monthly statistical data to team managers and department heads to ensure KPI's are being met• Any ad-hoc duties as and when required • Project work:o Successful merger of client supplier and debtors from multiple companieso Integration project of outsourced services concentrating on the accounts payable aspect (ongoing)

• Acquiring new account from client merger and improve accounting procedures • Creating and updating 60 day cash flows • Maintaining daily cash books • Daily bank postings and reconciliations • Creating and uploading financial journals weekly • Extract and report financial data to management and clients • Creditor and debtor account reconciliations • Providing extensive support to other team members • Any ad-hoc duties as and when required