• Customize Salesforce instances for higher education institutions and departments• Load data• Train new users and system administrators

• Perform over 60 services each year

• Perform over 10 concerts each year

• Streamline processes regarding student recruitment and targeted marketing; increase efficiency of processing program inquiries• Cleanse and upload data; create processes to connect with constituents to update data points• Create and upkeep documentation• Complete data change requests• Create reports and dashboards as requested• Act as trainer and subject matter expert to assist fellow users• Manage apps; troubleshoot any Salesforce and app matters• Experience with AppExchange, Cloudingo, Cirrus Insight, Constant Contact, Eventbrite, FormAssembly, FormSite, MailChimp, TargetX

• Salesforce certified administrator: assisted with implementation and analyzed migration data; streamline processes regarding student recruitment and targeted marketing; increase efficiency of processing program inquiries; cleanse and upload data; complete data change requests; create reports and dashboards as requested; act as trainer and subject matter expert to assist fellow users; manage apps; troubleshoot any Salesforce and app matters; experience with AppExchange, Cloudingo, Cirrus Insight, Constant Contact, Eventbrite, MailChimp, TargetX• Executive education coordinator: helped grow executive education program from inception into $1M revenue stream; produced week-long executive education sessions, including user experience, outbound communications, all logistics, and negotiation• Conference manager: increase school’s renown through production of two annual academic and field-related conferences, widely acclaimed to be exceptionally managed; design all print materials; create and oversee budgets of up to $300K annually; recruit and train up to 30 volunteers per event• Editor and proofreader: documents for publication; website content • Executive assistant to the dean: managed schedule; handled research needs, confidential materials, and communications; coordinated faculty searches• Global board liaison: coordinated biannual meetings; coordinated, designed, and edited reports and directories

Responsible for managing all performance and community activities of the ensemble members and guests and implementing artistic initiatives.• Schedule coordination: Created annual performance and rehearsal schedules for 15 ensemble members and up to 65 guest musicians and composers for over 75 concerts and tours per season; arranged travel and accommodations; helped design, implement, and administer Professional Development Program to mentor post-graduate ensembles.• Data management: Updated and maintained repertoire database; ran queries and reports of performances and repertoire; catalogued and maintained music library.• Communications: Facilitated communications with all levels of the organization (board, donors, staff, and musicians); coordinated committee and ensemble meetings; operated as liaison between musicians and staff/board and between guests and organization.• Recording projects: Negotiated contracts with recording labels; engaged recording engineers and producers; contracted musicians; secured appropriate recording venue; created budgets and monitored expenses.• Financial management: Created artistic budgets for individual programs, entire season, and special projects; monitored all artistic, travel, and related expenses; participated on the organization’s finance committee.• Special events: Scheduled and facilitated donor recognition events; cultivated relationships between donors and philanthropists and the musicians.• Operations and general administration: Wrote contracts for guest performers and tour presenters; managed concert production elements, including technical equipment; performed as stage manager and personnel manager for all performances and venues; coordinated additional stage managers.