Stephen Pinkoski Email & Phone Number

San Jose, California, United States

San Jose, California, United States

Team leader for a group of engineers providing technical system support to teachers and staff of the SCCOE, including support for technology in the classroom. Helped transition teachers and staff to a distance-learning environment. Contributed migrating our homegrown internal service tool to the ServiceNow platform, including user training and validation testing.

San Jose, California, United States

Supported internal and external users with QSS, an ERP system designed for school districts. Became familiar with most modules of this system with a focus on Purchasing, Fixed Assets, and Payroll.

San Jose, California, United States

Provide level 1 and level 2 technical support to teachers, office staff, and external business users. Assisted users with technical onboarding, Microsoft Office applications, Adobe Acrobat, and Google's education suite of products. Utilized a variety of tools including Kaseya, SCCM, Bomgar, Active Directory, and Microsoft Exchange Server.

San Francisco, California, United States

Prepared and tracked budgets. Managed donations and accounts payable. As a member of the board, participated in developing strategies for increasing donor participation and maintaining financial stability.

San Jose, California, United States

Develop residential real estate projects including budgeting and vendor management.

Palo Alto, Ca

QA, Support, Metrics, and Proposal Web (2011 - Present)Managed offshore QA and Support teams to improve operational efficiency and improve quality of sales configuration tools. Achieved 50% reduction in response time for customer escalations. Instituted a risk-based approach to testing in order to increase overall quality. As the worldwide lead for Proposal Web, managed several projects and guided a non-technical business group during implementation and ongoing support.MADO Project Lead (2009 to Present)Managed 7+ merger and acquisition projects for a sales operations team. Planned and monitored the schedules and deliverables in order to meet the aggressive go-live dates. Provided support and coordination to Americas Sales Operations. Designed processes which enabled acquisitions to integrate with HP.Project Lead / Engagement Manager WW Sales Operations (2008 -2011)Established a software development team in Chennai, India, which achieved over $1M in cost avoidance. Managed process changes for onshore and offshore team segments. Trained offshore engineers on technology and processes and mentored them in order to achieve quality goals. Coached onshore and offshore management teams to deliver 15% year-over-year productivity improvements. Monitored $3M international outsourcing budget.

Marlborough, Ma And Cupertino, Ca

Developed high-quality code that represented products and configuration rules in HP’s Watson configuration tool. Worked closely with and mentored offshore QA and Support teams to attain high quality production releases and quickly resolve customer issues. Championed the special needs of the EMEA region by working with the Config and Quote team in Germany.

Marlborough, Ma

As a member of a business operations team, led a group of 10 business analysts and engineers. Coached employee development and conducted performance reviews. Supported manufacturing during a major upgrade of SAP (Material Master and Bill of Material modules). Consolidated the company’s configuration tools, saving $500K per year in operating expense. Specified and evaluated proofs-of-concept for configuration tools with two large industry vendors.

Maynard, Massachusetts, United States

Bachelor’S Degree, Computer Science And Engineering

Certificate In Accountancy Completed Accounting Course Load Equivalent To A Bachelor'S Degree, Accounting