Spiros Giannoukos Email & Phone Number

Melbourne, Victoria, Australia

• Responsible for being the key point of contact, and manager, of strategic IT supplier relationship(s)
• Ensure a “one team” approach between key stakeholders and strategic suppliers by promoting collaboration and effective governance oversight
• Ensuring that the organisation achieves maximum value (service delivery/quality) from existing and future IT supplier arrangements.
• Contributes to sourcing and procurement of suppliers as needed, including development of commercial strategies relating to sourcing from external suppliers and ensuring their alignment to organisational goals

Melbourne, Victoria, Australia

• Partner with lines of business to lead & manage supplier engagements with the aim of:
• improving the gross profit of NECA (vendor negotiations, internal right sizing reviews, general cost savings)
• protecting the business by managing probity and compliance and;
• managing supply risk to ensure continuity of supply

Greater Melbourne Area

Responsible for delivering strong commercial, contractual and financial management outcomes, combined with strong IT operational knowledge, to ensure IT optimises value for money from contracts with vendors/third parties and that these contracts remain aligned to business needs. Defining and implementing sourcing strategies and technology specific.

• Victorian Ombudsman is an integrity body that investigates the decisions and actions of Victorian government bodies:
• End to end ownership of Proof of Concept, business case preparation and management of tender process to transition existing infrastructure to a cloud environment in order to achieve IT operational independence for the.
• Focus on uplifting key elements of security, service and value as integral components of ongoing operating environment that will facilitate future digital transformation initiatives.Key achievements:* Cloud.

• NTT Global is an Information Technology services organisation specialising in IT consulting, technical & support services, and outsourced IT Managed Services:Infrastructure Portfolio value: $10.5M p.a. \ Virtual team.
• Leadership responsibilities spanning numerous cross-functional business units (on and off shore) in order to deliver overall strategic management of key IT Infrastructure i.e. governance, financial cost effectiveness.

Melbourne, Australia

• Optus is a strategic telecommunications leader within the Asia-Pacific region in integrated telecommunications, information technology and entertainment services:Infrastructure Portfolio value: $64M p.a. \ Direct.
• Responsible for overall IT Managed Service, contract lifecycle and customer experience responsibilities for tier-1 corporate and government organisation’s IT Infrastructure requirements. Includes ownership of IT.
• Responsible for internal relationships in a heavily matrix organization to manage organisation’s operational, customer experience, commercial and reputational risk across portfolio.Key achievements:* Customer Success |.

Melbourne, Australia

• Responsible for overall functional capability and organisational strategy of IT Managed Service and Service Delivery across all corporate/government IT Infrastructure services and deliverables in southern region.
• Responsible for the achievement of IT Service Management outcomes, key business stakeholder satisfaction, financials, customer experience and team performance objectives for the Southern Region.Portfolio value: $170M.

Melbourne, Australia

• Founded in 1901 Telstra is the largest Australian telecommunications company which builds and operates telecommunications networks and markets voice, mobile, internet access, pay television, other products and services.
• Core responsibilities to optimise Telstra’s internal Enterprise Data Network (EDN) to meet changing business needs.
• Provide IP Network consultancy to Telstra internal groups.
• Identify network optimization opportunities and develop planning to address findings.

Melbourne, Australia

• Responsible for leading technical staff to resolve and minimize the end-to-end impact and risk of outages to key Telstra infrastructure.
• Manage all internal and external stakeholders to deliver against optimization activities and agreed service levels.
• Responsible for the Problem Management service for all On-Line environment in an after-hours situation.NOTE: This included responsibility for the Service Desk and the Incident and Problem Management deliverables.
• Responsible for Customer Operations group in all internal stakeholder risk and governance responsibilities.

Graduate Certificate In Management, Business Administration And Management, General

Itil V3

Post Graduate Certificate In Computer Business Applications At Swinburne, Information Technology