Spiros Lefteriotis Email & Phone Number

- Provided enterprise consultation services across the Microsoft 365 Stack for planning, design, and implementation, including technical guidance and support.- Manage project and task backlog activities with AGILE methodologies through use of Microsoft Planner, and Atlassian JIRA tools. - Ensured adherence to Change Controls for production changes to Microsoft 365 Services.- Implemented SOE browser enhancements, desktop application enhancements, and networking enhancements for a… Show more - Provided enterprise consultation services across the Microsoft 365 Stack for planning, design, and implementation, including technical guidance and support.- Manage project and task backlog activities with AGILE methodologies through use of Microsoft Planner, and Atlassian JIRA tools. - Ensured adherence to Change Controls for production changes to Microsoft 365 Services.- Implemented SOE browser enhancements, desktop application enhancements, and networking enhancements for a reliable user experience.- Implemented Power Apps Pay-As-You-Go Subscription for agency wide Desk Booking App, resulting in estimated savings up to 80K per year.- Co-ordinated the Microsoft VSA5 Licensing Audit activity, optimising costs and streamlining subscription models.- Executed domain migration readiness activities to minimise user impacts to Microsoft 365 Services.- Provided Dynamics 365 Administration/Escalation Support for Power Platform environments, Power Pages/Portals, and Marketing/Customer Insights Services.- Led the technical implementation for Azure Authenticator Number Matching Capability.- Implemented Power BI Visuals Security Enhancements.- Implemented Cloud Office Policy Service for managing Office Apps specific policies and provided knowledge transfer to support teams.- Implemented Azure Runbook Automation for team automation processes.- Uplifted EUS support staff capability to action Azure MFA reset requests.- Rolled out the latest releases of Microsoft Teams, Microsoft Power BI Desktop, and Microsoft Whiteboard for consistent user experience.- Successfully integrated Cisco Rooms with Team Service and completed Pilot through End User Support Team.- Implemented Bureau Branding Activities to promote consistent theme experience within Microsoft 365, and SharePoint Online Services.- Engaged in the Conditional Access Policy Uplift Initiative.- Engagement in hiring of new Office 365 Digital Workplace Team Members. Show less

- Provided enterprise consultation services across the Office 365 Stack relating to planning, design, support, and implementation of activities.- Managed project and task backlog activities with AGILE methodologies.- Established and Managed Administration and Support Mechanisms for Office 365 Services.- Ensured change controls followed when implemented production changes to Office 365 Services.- Performed Tenant to Tenant Migration Services to unify agency collaboration.-… Show more - Provided enterprise consultation services across the Office 365 Stack relating to planning, design, support, and implementation of activities.- Managed project and task backlog activities with AGILE methodologies.- Established and Managed Administration and Support Mechanisms for Office 365 Services.- Ensured change controls followed when implemented production changes to Office 365 Services.- Performed Tenant to Tenant Migration Services to unify agency collaboration.- Acted as Technical Advisor and Escalation Support to Vendor Implementation Team during the Exchange Online Migration Project to achieve in scope, timely milestones. - Acted as Principal Lead for Microsoft VSA4 Licensing Renewals, engaging with programs and teams to understand licensing costs, and streamlining licensing requirements.- Developed and Enhanced OneDrive Sync Client Pilot Technical Implementation Initiative, providing detailed documentation and mechanisms to ensure successful production implementation. - Demonstrated expertise in Microsoft 365 Teams Room Systems to achieve successful technical implementation of Crestron Meeting Room Uplift Project.- Established Azure Access Reviews mechanism to increase security visibility across Azure B2B Guest Accounts.- Procured ShareGate Desktop Migration Software, and documented migration processes to be utilised for SharePoint Online migration activities.- Assisted with Project Online Provisioning Handover Readiness documentation to IT Service Desk.- Diligently create knowledge base articles, and handover sessions for the team to enhance skills and knowledge sharing. - Completed Office 365 Videos Service Migration to modern Office 365 Stream Service.- Completed Office 365 StaffHub Migration to modern Office 365 Shifts Service.- Engaged in several Acting O365 Digital Workplace Application Team Manager engagements during team manager’s absence. Show less

- Provided technical direction and coordination for Office 365 and Exchange Online Services relating to planning, design, implementation, and support activities.- Provided Office 365 Licensing guidance to various stakeholders to ensure strict compliance.- Manage project and task backlog activities with AGILE methodologies through use of Trello.- Established Administration Mechanisms to provide sound support for Office 365 Services. - Coordinate the delivery of the technical… Show more - Provided technical direction and coordination for Office 365 and Exchange Online Services relating to planning, design, implementation, and support activities.- Provided Office 365 Licensing guidance to various stakeholders to ensure strict compliance.- Manage project and task backlog activities with AGILE methodologies through use of Trello.- Established Administration Mechanisms to provide sound support for Office 365 Services. - Coordinate the delivery of the technical project artefacts as supplied by the technical delivery resources such as stakeholders, specialists and vendors.- Producing Tender Submissions, Procurement Plans, and Budgeting Forecasts.- Delivered AZURE AD Connect Services for Identity Management Services.- Delivered Yammer for Enterprise across the agency for use by agency staff.- Developed OneDrive Sync Client Trial Implementation to ensure consistent user experience.- Successfully led the technical implementation of the agency’s Office 365 environment and built SharePoint on premise environment for Records Management Solution.- Acted as the Exchange Online Hybrid SME for technical planning, design, implementation and handling of technical escalations during the Exchange Online Implementation Project which led to its successful delivery.- Successfully led the Office 365 Project Online technical implementation.- Strategically led trials for specific Office 365 Services Trials including Teams and Planner.- Supported Slack Software Implementation across the agency.- Performed Office 365 Network Readiness Assessments to improve overall user experience.- Successfully led the technical delivery of the Office 365 Pro Plus Client across managed Windows environments including Terminal Server and VDI environments. - Effectively recruited, on-boarded and trained team members to support agency needs.- Engaged in several Acting Integrated Delivery Unit Platforms & Networks Manager Acting engagements during team manager’s absence. Show less

- Provided Level 2 support for Microsoft Infrastructure, overseeing Active Directory Services, Domain Names Services, Dynamic Host Configuration Protocol Services, Group Policy Management, Server and Patch Management.- Administered File Storage (EMC VNX) and implemented Server Hardware, Backup, and Recovery Services (CommVault).- Managed Service Monitoring through Microsoft System Centre Operations Manager, and Zenoss Solutions, ensuring system availability, and reliability.-… Show more - Provided Level 2 support for Microsoft Infrastructure, overseeing Active Directory Services, Domain Names Services, Dynamic Host Configuration Protocol Services, Group Policy Management, Server and Patch Management.- Administered File Storage (EMC VNX) and implemented Server Hardware, Backup, and Recovery Services (CommVault).- Managed Service Monitoring through Microsoft System Centre Operations Manager, and Zenoss Solutions, ensuring system availability, and reliability.- Maintained technical documentation at all levels and participated in On-Call Arrangements for Category 1 Services.- Executed a seamless migration of the Head Office corporate network share totaling 10TB to a new solution with minimal downtime.- Implemented Active Directory Auditing Services (ManageEngine ADAudit Plus) and Exchange Auditing Services. (ManageEngine Exchange ReporterPlus) to provide more effective compliance and troubleshooting purposes for the team.- Managed Microsoft VSA3 licensing audit activities to ensure overall compliance for the agency.- Engaged in Acting Team Leader roles during the team manager's absence.- Recognized as the Runner-Up for the ‘ICT Young Professional of the Year’ Award in May 2015. Show less

- Spearheaded technical direction and subject matter expertise for the Windows 7 Upgrade Project, overseeing deployments to 1,800 users and 3,000 devices across the agency.- Designed, and Implemented Operating System Deployment Processes through the use of Microsoft Systems Centre Configuration Manager, ensuring hardware-independent workstation and laptop configurations.- Designed, and Implemented Application Packaging Methodologies through the use of Microsoft System Centre… Show more - Spearheaded technical direction and subject matter expertise for the Windows 7 Upgrade Project, overseeing deployments to 1,800 users and 3,000 devices across the agency.- Designed, and Implemented Operating System Deployment Processes through the use of Microsoft Systems Centre Configuration Manager, ensuring hardware-independent workstation and laptop configurations.- Designed, and Implemented Application Packaging Methodologies through the use of Microsoft System Centre Configuration Manager, utilising best practice application packaging methods and scripting installation procedures.- Maintained and administered ManageSoft Services and legacy Windows Deployment Services for Windows XP clients..- Provided Windows Server Administration and Group Policy Implementation Services.- Supported Zenoss to sustain monitoring solutions within the agency.- Performed agency’s first ISM compliance activity across the managed desktop environment.- Acted as Application Packaging Team Lead, and co-ordinated application packaging requests with staff, created documentation processes for more effective request handling, along with providing guidance and knowledge transfer to staff.- Acted as Key Resource with handling all IT related technical incidents with all Regional IT Computing Managers for the agency.- Implemented web-based Active Directory Management Tool, known as ManageEngine AD Manager Plus, to streamline Active Directory team administration capabilities.- Travelled to several offices to assist with Operating System refreshes and application deployments.- Designed, and Implemented Incident Ticketing System Upgrade, known as iSupport Service Desk.- Designed, and Implemented Windows Operating System environment for use across the agency’s VDI platform through VMware Horizon View, and packaging corporate applications utilising ThinApp and AppVolumes technology.- Assisted with Microsoft Software Licensing (Volume Sourcing Agreement 3) compliance for the agency. Show less

- Delivered Level 1 and Level 2 support for the IT Service Desk using ITIL methodologies, ensuring effective device configuration and troubleshooting for onsite and remote users.- Managed physical printers, conducted Windows desktop maintenance, and oversaw staff on-boarding/off-boarding processes.- Proficiently handled operating system and application deployments through the use of Altiris.- Provided server hardware implementation and support services, contributing to seamless… Show more - Delivered Level 1 and Level 2 support for the IT Service Desk using ITIL methodologies, ensuring effective device configuration and troubleshooting for onsite and remote users.- Managed physical printers, conducted Windows desktop maintenance, and oversaw staff on-boarding/off-boarding processes.- Proficiently handled operating system and application deployments through the use of Altiris.- Provided server hardware implementation and support services, contributing to seamless system operations, including Lotus Notes Administration, and Active Directory/File Server Administration (Windows NT, 2003, 2008).- Developed and maintained technical support documentation using Atlassian Confluence for overall team effectiveness.- Implemented a new Apple-based Printing solution for the Publications Team.- Successfully executed an IT Asset Management upgrade solution, engaging stakeholders and managing the entire lifecycle from planning and design to implementation.- Contributed to IT Support Services at various offices, both domestically and internationally.- Assumed the role of Team Leader during the Team Manager's absence. Show less

- Provided Level 1 and Level 2 Support for the Global IT Helpdesk, including managing endpoint deployments and support for Windows/Mac/Linux systems, servers, printers, and mobile devices.- Administered wired and wireless networks, Lotus Notes, and file servers while developing and maintaining technical support documentation.- Travelled to multiple offices (domestic and international locations) to provide support, and contributed to data centre relocation projects and desktop/server… Show more - Provided Level 1 and Level 2 Support for the Global IT Helpdesk, including managing endpoint deployments and support for Windows/Mac/Linux systems, servers, printers, and mobile devices.- Administered wired and wireless networks, Lotus Notes, and file servers while developing and maintaining technical support documentation.- Travelled to multiple offices (domestic and international locations) to provide support, and contributed to data centre relocation projects and desktop/server uplift projects.- Successfully designed and implemented a Citrix solution which included the creation of virtual applications using Microsoft App-V for a new business venture to serve accounting professionals.- Developed, and introduced an Application Packaging Framework which was adopted for endpoint deployments, including the proficient use of VBScript, PowerShell, and Windows Installer through the use of ORCA, WISE Package Studio, and Flexera AdminStudio.- Standardised Remote Installation Services, Windows Deployment Services, ManageSoft Services which improved the operating system and application delivery process across all Windows endpoints.- Recognized as an SME for Operating System Deployments, and Application Packaging/Deployments activities. Show less

- Provided Level 1 and Level 2 technical support for MYOB products, including MYOB Business Basics, MYOB Accounting, MYOB Accounting Plus, MYOB Premier, and MYOB M-Powered Services.- Collaborated with Team Leaders and Product Specialists to ensure customer issues were addressed effectively.- Developed and maintained user-friendly technical support documentation, contributing to overall customer satisfaction.- Acted in several Product Specialist roles, applying skills learned on the… Show more - Provided Level 1 and Level 2 technical support for MYOB products, including MYOB Business Basics, MYOB Accounting, MYOB Accounting Plus, MYOB Premier, and MYOB M-Powered Services.- Collaborated with Team Leaders and Product Specialists to ensure customer issues were addressed effectively.- Developed and maintained user-friendly technical support documentation, contributing to overall customer satisfaction.- Acted in several Product Specialist roles, applying skills learned on the job to provide specialised support.Earned certification as an MYOB Certified Consultant, showcasing expertise across a range of MYOB products. Show less

Graduate Diploma In Information Systems

Bachelor Of Business In Information Systems