Sean Mackin Email & Phone Number

San Francisco Bay Area

San Francisco Bay Area

• Facilitate peer support groups and workshops focused on creating a safe space to promote personal growth for participants in areas such as health issues, substance abuse recovery, body image, HIV prevention, spirituality, and homophobia..• Train volunteers and interns to develop facilitation skills and learn the peer support group model.• Provide leadership and guidance to other volunteers during monthly consultation group.• Participate in brainstorming sessions for updating the curriculum of future facilitation training.

San Francisco Bay Area

Los Altos, Ca

Campbell, Ca

• Manage team consisting of two assistant property managers and one on-site property manager.• Implement procedures to reduce legal and financial risk to owners and managers.• Improving efficiency, reducing management costs, while increasing units under management by 18% in the last 6 months.• Oversee ongoing property renovations, lease-ups, lease renewals, and rental increases.

San Francisco Bay Area

Independent consultant focused on designing, maintaining and refreshing websites using Drupal, Dreamweaver, HTML, Photoshop, and WordPress for non-profits organizations, sole proprietors, and bloggers. Created and developed online content for various websites and blogs. Comfortable with leading social media tools and outlets.• Built keynotevocalgroup.com, a site for a non-profit choral group, Drupal, Dreamweaver, Photoshop, and HTML. • Designed layout, including embedded video clips, photo galleries, and file downloads for authenticated users.• Built mendelspod.com, a commercial blogging and podcast site, using Drupal, Dreamweaver, Photoshop, and HTML.• Updated svgmc.org, a site for a non-profit choral group, using Dreamweaver, Photoshop, and HTML.

San Francisco Bay Area

Led start up and oversight of compliance function for SEC-registered investment advisor and hedge fund with staff in China, Hong Kong, Scotland, and the United States.• Implemented procedures for maintaining internal books and records.• Participated in due diligence meetings with potential investors.• Reviewed client offering documents to interpret investment objectives and restrictions.• Audited internal procedures for compliance with government regulations.

San Francisco Bay Area

• Managed and helped set the direction of the JumpStart Team.• Coached and mentored JumpStart team members.• Facilitated professional development workshops on marketing, facilitation skills, and job search strategies, and provided one-on-one coaching to workshop participants.• Initiated the formation of a team to development a JumpStart team training, and developed the initial training curriculum.

San Francisco Bay Area

Led start up and oversight of financial services call center, including supervision of the site executive, five sales managers, six investment specialists, and 60 financial specialists.• Trained and coached managers and associates with respect to company policies and procedures, compliance and regulatory issues, and promoted best practices.• Fostered a positive, professional relationship with associates by encouraging acquired familiarity of regulatory environment. • Developed and executed compliance infrastructure, and ensured procedures were in line with company policies and procedures, resulting in zero findings during initial compliance audit.

San Francisco Bay Area

Performed as sales supervisor and member of the Branch Oversight Teams for the Western Region of Investor Services Group, including supervision of three operations centers, six regional managers, three operations managers, 140 financial advisors, and 200+ financial specialists in five states. • Supervised of region that achieved $40M in revenue during second year of operation, ahead of forecasts.• Conducted office of supervisory jurisdiction and financial center audits in anticipation of compliance audits. • Performed targeted reviews of financial advisors, regional managers, and managed accounts.• Facilitated monthly supervisory conference calls for each regional manager with operations manager, compliance officer, and other assigned supervisory principals to review trends and concerns, and effect action plans.

San Francisco Bay Area

Selected as sales supervisor assigned to the Western Region of Investor Services Group after the acquisition of Golden West Financial by Wachovia Corp; coached 125 associates after the completion of the acquisition.• Facilitated the integration of 125 financial advisors after the acquisition of Golden West Financial by Wachovia Corp.• Coached employees with respect to new policies and procedures, and the current regulatory landscape.• Worked with senior management to implement procedural framework for new office of supervisory jurisdiction.• Audited financial centers, identified record-keeping issues, and held one-on-one discussions with investment advisors to provide guidance during post merger transition.

San Francisco Bay Area

Managed oversight of daily sales practices for broker dealer, and staff of direct reports, by performing scheduled compliance functions relating to sales practices for 105,000 accounts. • Reduced customer complaints by 70% per year and decreased customer payouts by 83% per year by identifying sales practice trends, and coaching sales managers and representatives.• Streamlined trade reviews by 75% and eliminated the need for printed reports by partnering with IT management to develop an automated trade review system.• Trained new employees on company policies, and current industry and regulatory trends and concerns.• Submitted regulatory filings, and responded to regulatory inquiries.

San Francisco Bay Area

• Researched and responded in writing to all sales practice complaints against the broker dealer.• Reviewed flagged accounts for suitability, and approved each account after any required follow up with representatives and sales management.

San Francisco Bay Area

• Acted as point person for advice-related complaints, researched and responded to written customer complaints concerning investment advice and other sales practice issues.• Responded to customer inquiries on behalf of the CEO and other Schwab senior management.

San Francisco Bay Area

• Researched and responded to customer inquiries via e-mail.• Tracked and reconciled daily time management and productivity reports.

San Francisco Bay Area

• Reviewed personnel files of former Schwab employees to determine the eligibility for rehire on a contract basis.• Processed HR new hire and termination paperwork.• Generated PeopleSoft reports for recruiters and other HR staff.

San Francisco Bay Area

• Provided library reference services to attorneys, legal assistants, and other staff.• Facilitated the installation of an integrated library information and management system, and the conversion of the existing library catalog data, and oversaw the training of library staff on the new system.• Prepared annual library budgets and monthly variance reports.• Streamlined the library's budgeting process by implementing procedures to improve the tracking and reporting of line item expenses.• Reconciled monthly invoices for all online database services, including Lexis, Westlaw, and Dialog, and assigned client billable charges.

Bachelor Of Science, Business Administration

Associate Of Arts, Computer And Information Science