Sean Mcpike Email & Phone Number

Indianapolis, In, Us

Phoenix, Arizona, United States

-Provide vision and direction to the agile development team through the collection, evaluation, analysis, and prioritization of business needs.-Work with key business and IT partners to develop and oversee strategic plans for product design and development of SalesForce solutions.-Lead, collaborate with, and motivate a cross-functional team to ensure goals and objectivesare accomplished in alignment with product roadmap and funding parameters.

Carmel, Indiana, United States

-Continuously Improve upon and enhance our current Salesforce Architecture and design to create the most efficient and effect environment for the business need and end user experience-Support daily operations using automation and Project Management to build a DevOps culture with our users for a better all-around software development and deployment experience-Broaden scope to leverage the Salesforce application with internal and external systems through APIs or custom scripts-Help to scope continuous improvement projects and prioritize initiatives in an agile environment to create most productive, timely and successful releases

Carmel, Indiana, United States

-Oversight of infrastructure including installing, configuring, testing and maintaining operating systems, application software and system management tools-Continual maintenance of security, including backup and redundancy strategies-Consistently and successfully provide 2nd and 3rd level support-Excellence in communication as a liaison with vendors and other IT personnel to resolve issues-Ability to work with varying levels of business units and technical acumen-Desire to work alongside the team to help design information and operational support systems-Ability to see potential issues and proactively ensure the highest levels of systems and infrastructure accessibility-Determine business needs of operating groups to establish solutions systematically-Documentation and upkeep of all SOPs related to operations systems-Developing ad-hoc reporting based on business unit needs

Indianapolis, Indiana Area

• Serve as primary system administrator for the Salesforce.com environment with 100+ users as well as integrated tools.• Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows, and other routine tasks• Manage Salesforce.com data feeds and integrations, ensuring that all changes work seamlessly across all systems• Complete regular internal system audits and prepare for upgrades• Intake, scope, and complete new development requests• Work with management team to establish suitable processes to support administrative, development, and change management activities• Assist in training of new users, and grow the Salesforce.com skill set across the organization• Effectively act as the liaison between our users, vendors, and internal subject matter experts• Work independently with members of the user community to define and document development requirements

Indianapolis, Indiana Area

• Align CRM system with company’s strategic business needs• Identify best-practices supporting business performance relating to efficiency and improved customer service• Analyze requirements and system capabilities to provide feedback, gap analysis and solution proposals•Prepares forecasts and collects and analyzes data to evaluate current goals for teams•Research and evaluate current economic conditions that may affect the organization's ability to sell its products or services in the marketplace

Indianapolis, Indiana Area

• Lead administrator of company’s CRM system (Salesforce) and all related resource systems (Pardot, Zoominfo, etc) and align system with company’s strategic business needs• Provide ongoing training to sales, inside sales and account management on best practices for utilizing CRM solutions and sales deliverables• Develop strategy for effective lead generation and lead qualifying • Support prospect and customer campaign execution by identifying and securing existing and new target lists for pursuit

Indianapolis, Indiana Area

● Primary Oracle On Demand CRM and Oracle Eloqua Marketing Automation system administrator ● Continuing evaluation and configuration to CRM and Eloqua Marketing systems while providing meaningful solutions for better custom business workflows● Lead strategy and execution of email marketing campaigns while analyzing analytics for increased KPI's and conversion rates. ● Provide effective technical support to end users for increased productivity and train users for successful performance● Collaborate with department leads to better utilize CRM and Eloqua capabilities ● Analyze business processes for more effective sales, recruiting, and business operations ● Provide integration solutions for cross-platform data usage ● Chosen for the Salesforce Implementation Team

Indianapolis, Indiana Area

● Perform diverse operational financial and policy activities while conducting independent analysis for the purpose of resolving complex and varied work process issues.● Named project lead for multiple projects, facilitating effective performance of co-workers.● Analyzed and compiled daily reports to upper management and administrative team using advanced Excel and Access data● Maintained client database and performed day to day maintenance to ensure better business workflows

Indianapolis, Indiana Area

Provide Technical Solutions to Various Clients

Bloomington, In

● Recommended and Promoted from Lab Consultant● Attainted In-Depth knowledge of computer networking and database management, including customer configuration verification and preservation● Effectively completed 100% of scheduled appointments● Earned eight gold stars for excellence in customer service● Earned two Consultant of the Month honors● Efficiently trained lab consultants relevant jobsite software packages, including Microsoft Office Suite and Adobe Creative Suite

Bloomington, In

● Maintained and secured of all university computer lab equipment, ensuring regular software rebuilds and inventory conservancy● Provided supportive, informed customer service to all lab occupants● Attainted expertise through comprehensive training in Office 10/13 and CS6 Suite● Collaborated side-by-side with logistics team promoting new university based software and hardware innovations

Master'S Degree, Business Administration

Bachelor'S Degree, Economics

Activities and Societies: Economics ClubDean's List Fall 2014, Spring 2015

Business Foundations Certificate, Kelley School Of Business