Sean Mcpike Email & Phone Number

Indianapolis, IN, US

Phoenix, Arizona, United States

-Provide vision and direction to the agile development team through the collection, evaluation, analysis, and prioritization of business needs.-Work with key business and IT partners to develop and oversee strategic plans for product design and development of SalesForce solutions.-Lead, collaborate with, and motivate a cross-functional team to ensure goals.

Carmel, Indiana, United States

-Continuously Improve upon and enhance our current Salesforce Architecture and design to create the most efficient and effect environment for the business need and end user experience-Support daily operations using automation and Project Management to build a DevOps culture with our users for a better all-around software development and deployment.

Carmel, Indiana, United States

-Oversight of infrastructure including installing, configuring, testing and maintaining operating systems, application software and system management tools-Continual maintenance of security, including backup and redundancy strategies-Consistently and successfully provide 2nd and 3rd level support-Excellence in communication as a liaison with vendors and.

Indianapolis, Indiana Area

• Serve as primary system administrator for the Salesforce.com environment with 100+ users as well as integrated tools.
• Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows, and other routine tasks
• Manage Salesforce.com data feeds and integrations, ensuring that all changes work seamlessly across all systems
• Complete regular internal system audits and prepare for upgrades
• Intake, scope, and complete new development requests
• Work with management team to establish suitable processes to support administrative, development, and change management activities

Indianapolis, Indiana Area

• Align CRM system with company’s strategic business needs
• Identify best-practices supporting business performance relating to efficiency and improved customer service
• Analyze requirements and system capabilities to provide feedback, gap analysis and solution proposals
• Prepares forecasts and collects and analyzes data to evaluate current goals for teams
• Research and evaluate current economic conditions that may affect the organization's ability to sell its products or services in the marketplace

Indianapolis, Indiana Area

• Lead administrator of company’s CRM system (Salesforce) and all related resource systems (Pardot, Zoominfo, etc) and align system with company’s strategic business needs
• Provide ongoing training to sales, inside sales and account management on best practices for utilizing CRM solutions and sales deliverables
• Develop strategy for effective lead generation and lead qualifying
• Support prospect and customer campaign execution by identifying and securing existing and new target lists for pursuit

Indianapolis, Indiana Area

• Primary Oracle On Demand CRM and Oracle Eloqua Marketing Automation system administrator
• Continuing evaluation and configuration to CRM and Eloqua Marketing systems while providing meaningful solutions for better custom business workflows
• Lead strategy and execution of email marketing campaigns while analyzing analytics for increased KPI's and conversion rates.
• Provide effective technical support to end users for increased productivity and train users for successful performance
• Collaborate with department leads to better utilize CRM and Eloqua capabilities
• Analyze business processes for more effective sales, recruiting, and business operations

Indianapolis, Indiana Area

• Perform diverse operational financial and policy activities while conducting independent analysis for the purpose of resolving complex and varied work process issues.
• Named project lead for multiple projects, facilitating effective performance of co-workers.
• Analyzed and compiled daily reports to upper management and administrative team using advanced Excel and Access data
• Maintained client database and performed day to day maintenance to ensure better business workflows

Indianapolis, Indiana Area

Provide Technical Solutions to Various Clients

Bloomington, IN

• Recommended and Promoted from Lab Consultant
• Attainted In-Depth knowledge of computer networking and database management, including customer configuration verification and preservation
• Effectively completed 100% of scheduled appointments
• Earned eight gold stars for excellence in customer service
• Earned two Consultant of the Month honors
• Efficiently trained lab consultants relevant jobsite software packages, including Microsoft Office Suite and Adobe Creative Suite

Bloomington, IN

• Maintained and secured of all university computer lab equipment, ensuring regular software rebuilds and inventory conservancy
• Provided supportive, informed customer service to all lab occupants
• Attainted expertise through comprehensive training in Office 10/13 and CS6 Suite
• Collaborated side-by-side with logistics team promoting new university based software and hardware innovations

Master'S Degree, Business Administration

Bachelor'S Degree, Economics

Activities and Societies: Economics ClubDean's List Fall 2014, Spring 2015

Business Foundations Certificate, Kelley School Of Business