Mike Spohn Email & Phone Number

Columbus, Oh, Us

Delaware, Oh, Us

Delaware, Oh, Us

Responsible for the coordination of the American Freight’s technology risk management and information securityResponsible for identification of information security risk, solution implementation, oversight and application of security architecture and emerging technologies, making recommendations to American Freight management as appropriateResponsible for development and documentation of American Freight information security policies, standards, and practices for approval by American Freight managementResponsible for development, implementation, and management of security monitoring processesResponsible for coordinating security incident responses and monitoring and assessing security eventsCoordinates with appropriate groups in technology services, administrative departments, American Freight management, and outside vendors concerning resolution of high-level technology security issuesResponsible for performance of risk analysis and development of processes and procedures to support the American Freight’s disaster recovery and business continuity programReview’s information security requirements in client outside counsel guidelines, helps ensure compliance with the requirements, and assists in the negotiation of the requirements where appropriateInterfaces with clients for security audits and reviews and implements and manages the program for management thereofBuilds and demonstrates strong engagement and relationships within the information security profession, both within legal and cross industry.Manages 3rd party risk management programManages Payment Card Industry (PCI) and Sarbanes-Oxley (SOX) auditsParticipates as a member of the Enterprise Risk Management Committee and helps define the risk management strategy of the American Freight as it pertains to information securityAssists in the review and management of cyber risk insurance policies purchased by the American FreightAssists in the completion of other audits and RFP responses as they arise

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-Ensures day-to-day IT Security operations are conducted to satisfy regulatory, legal and organizational requirements by improving current risk posture of assigned business and technology compliance and regulatory controls.-Ensures compliance with Payment Card Industry (PCI), Financial Reporting Controls (FRC), SOC 1 and SOC 2 requirements across Nationwide businesses.-Works with external regulators to properly and accurately respond to inquiries in a timely fashion, participates in and drives the Technology portions of Securities Exchange Commission (SEC), Office of the Controller of the Currency (OCC) and various state departments of insurance audits, delivering a consistent and comprehensive third-party audit experience.-Tests technology controls for multiple applications concurrently. Uses critical thinking to understand and independently execute control testing and document results according to professional and internal standards.

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-Responsible for solution design/engineering and delivery of major enterprise eSignature integrations including SAP Ariba, Salesforce, Guidewire, & Workday.-Partners with business/technical experts within company divisions to discover & understand complex customer business problems/requirements to translate and create solutions leveraging DocuSign’s platform to illustrate the value and benefits of the DocuSign offering.-Drive resolution of complex production issues, including escalation, system testing, strategy sessions, and distribution of knowledge throughout the company.-Enterprise SME/technical advisor for DocuSign products and advanced DocuSign features, such as APIs, DocuSign Connect, PowerForms, Templates, and Embedding Signing.

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-Delivery of Rate, Regulatory, & Compliance projects to support key strategic initiatives for enterprise digital enablement working cross functionally with Product, Pricing, and Underwriting-DocuSign Enterprise SME, digitizing outdated manual processes resulting in cost savings for business units.-Instrumental in detecting and driving closure of production issues between DocuSign and Filenet, working with internal IT partners and external vendors providing counsel and direction on complex issues.-Facilitated Test & Learn enhancements through Proof of Concepts to drive better efficiencies and customer experience within agile software delivery model; secured funding through creation of business cases.

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Digital Strategic Planning Team-Played a key role in building multi-year roadmap to advance Nationwide’s digital capabilities utilizing Business Transformation Planning (BTP) framework.-Participates in research and planning tasks that support the build and run teams of the Internet.This work includes research, continuous improvement, operational planning, business transformation planning, pre-initiate work, communications, funding, and shared processes.-Proven ability to manage significant, rapid fire and multiple assignments in a dynamic, fast paced environment meeting both aggressive time lines and follow up requests for additional information and analysis.-Demonstrated ability to understand and analyze business strategies, business drivers, end-to-end business processes, associated information technology, and organizational structures to achieve substantial improvement in business performance and stakeholder value through identification of innovative changes-Proven record of accomplishments in designing, analyzing and improving end to end business processes. Demonstrated ability to lead process reengineering/ redesign and business process management (BPM) development, deployment and training efforts.-Knowledge of business best practice process and procedure as well as application of that knowledge within and across business units; Provides support for the Enterprise SME function

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Proven technical leadership – Led technical analysts to meet or exceed area goals.• Provided coaching to front-line analysts by providing real-time technical feedback, ticket reviews, chat reviews, and other informal means of communication• Completed CI Champion training and quick hit reducing manual effort required during agency application troubleshooting by 1000 minutes• Played a key leadership role in the coordination of ITSD efforts on the 2003 to 2008 project, upgrading 16,500 Citrix users to the Windows Server 2008 environment

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On Your Side center Centralized OperationsCentralized Controllership1. All Remittance Processes and Reconciliation (Treasury, Finance, Frontier, Check 21, Cash management, NSF’s) for On Your Side centers and BranchesDay-to-Day Operations and Administration1. Support external processes & procedures specific to On Your Side centers and Branches: Flood, Life, Foremost, PDS, Billing, Business Continuity Plans etc.2. Support the execution and process of book transfers including: Conversions, Requesting EPLs, Tracking numbers, Follow-up on policy transfers, 3. Responsible for analysis, design, implementation, and operations of business and/or systems process specific to the On Your Side centers and Branches.4. Analyze and support existing operational processes and procedures while working to ensure and promote operations through standardization, process improvement, and simplification.5. Creates and integrate new processes into our existing operation through strong collaboration between internal work teams and other operational departments. 6. Responsible for day-to-day operations and execution of processes, facilitation of key process, and fulfillment of major process deliverables - focusing on process development or execution for the On Your Side centers and Branches.Advocate On-Boarding1. Liaison to NSTO2. Liaison to our NSS Licensing partners to ensure timely and accurate processing or resident and non-resident licensing for our Advocates.3. Ensure necessary paperwork and processes are completed including PDS records, Licensing, Ordering computers and User IDs4. Initiate Advocate Cancellation Process Compliance1. Serve as a Point of Contact for the Fiduciary Auditors and CAAR Reviews Customer and Advocate Relations (Complaint Handling)1. Initiate formal complaint resolution response to customer

Us

PCIO Sales Business Solutions Agency Advocate• Single point of contact for escalated complex issues resulting in business interruptions to agencies, coordinating efforts that span multiple areas of the company to identify root causes• Liaison between the IT Service Desk and Sales Business Solutions with focus on process improvements to remove technology roadblocks for Agents• On-call Infrastructure subject matter expert for Agency Critical Outage Communication Process partnering with Production Assurance• Engaged on technology-related projects utilizing project management methodology

Stanford Certified Project Manager (Scpm)

Masters (Mba), Business Administration

Bachelor Of Science (Bs), Business Administration And Management, General