Marcus Walker Email & Phone Number

United States

Collaborate and support National, regional, and Store initiatives Identify company training needsDevelop monitoring systems to ensure all employees are performing job responsibilities according to training's Deliver consistent execution of operational processes and selling skillsEffectively coordinate and facilitate training sessions, visits, workshops, direct seminars, and lecturesPrepare hard copy training materials such as module summaries, videos, and presentationsBuilding partnerships across the organizationEffective communication skills (verbal and written) for use with all levels of internal and external customersAbility to work cross-functionally throughout all formatsSupervise training budgets, using strong analytical skills and financial literacyProficient in analyzing information, identifying root causes, and developing or implementing approved solutionsTrain and guide new employeesImprove Customer Satisfaction

Toledo, Ohio Area

Drive overall store profitability through positive customer interactions Driving total end to end store sales and solutions by enabling and empowering employees to build profitable customer relationships that serve local market needs and promotes field services brand Motivates staff to focus on relationship selling, execution of growth strategies, and provide excellent service Builds and sustains sales culture where employees understand skills and behaviors required to deliver business results Communicates and trains employees on new programs and strategies Oversees supervisor led employee orientation/on-boarding, training, development, coaching, regular One-on-Ones, work direction, and performance management Performance manages employees, ensuring clear understanding of expectations for their role Develops employee's business acumen by coaching and inspiring teams to effectively utilize full range of solutions, growth products and strategies to solve customer needs