Mark Spohn Email & Phone Number

Cincinnati, Ohio Area

Provide strategic and tactical consulting to achieve business plan targets, through strategic roadmap and action plan development, by implementing and tracking cultural change through organizational re-alignment, operational change management, and business development. • As direct report to the company’s senior executive leadership team, lead the corporate business planning initiative; including strategic roadmap and action-planning process’, from development through implementation and measurement, and reporting, transforming the company’s ability to directly compete with big-box retailers entering the grocery industry. Achieved a 92% success rate for completion of the roadmap’s transformation deliverables.• Lead a team of 20 in pursuit of program deliverables through successful facilitation of gatekeeper responsibilities of the action planning process across all business units. Successfully achieved 100% business unit participation in all program plans. Trained, coached, and mentored to achieve all aspects of initiative implementation, tracking, measurement, and reporting deliverables.• Spearheaded a $1.3 million application project initiative for the design, development and deployment of an enterprise workflow groupware repository for cross-organizational plan development, dissemination, tracking, and measurement. The application enabled rapid deployment and operations tracking of the methodology and relational flow of the company’s planning process, representing interdependencies between roadmap, action plans, action steps for use by the business units and their respective divisions to assign, track, and report results which could be monitored in real-time by senior executive leadership.

United States

Provide leadership and management for the operations of the corporate email platform ensuring the secure, safe, and timely delivery of all corresponding eMail traffic throughout the enterprise. • Initiated a $7.4 million migration and data conversion project to consolidate 13 independent emails platforms onto the Lotus Domino server, 5.0. • Drove the architectural design, development, acquisition, and deployment of the enterprise platform, sized to an IBM AS/400 supporting 30,000 centralized email accounts. • Accelerated project initiatives from needs assessment of the business units, survey analysis, technology platform selection, hardware platform selection, deployment project planning, legacy platform conversions, enterprise desktop client deployment, and associate training programs.• Managed vendors, software/seat licensing, spam management, SANS storage repository, regulatory compliance, off-site storage and disaster recovery, legal representation in litigation cases involving email, and trust-certificate authentication with vendors and suppliers.• Directed staff of 15 responsible for all aspects of email communications for the enterprise, including internship programs with local colleges, hiring, training, team building, and performance reviews.

Dayton, Ohio Area

Lotus Domino Network - Administer the Lotus Domino Platform in support of global corporate initiatives designed to capture and manage employee tacit knowledge of all company products, solutions and services. • Developed strategies and white papers on emerging technologies focused on corporate collaborative computing initiatives utilizing Domino and other groupware technologies. • Deployed technologies across server/desktops environment; host-client administration, support and end-user training. Facilitated server deployments, migrations and consolidations of Domino servers and Notes client software to facilitate collaborative computing and knowledge management on the desktop. Deployed and configured Microsoft NT servers.• Administered procurement, budget planning, software licensing management, server migration and consolidation, and database management.

Dayton, Ohio Area

Manage IT operations for a 45 person call center in support of the company’s pre-sales global initiative. Development content and facilitate training courses for new CRM agents. • Directed the design and implementation of a custom Knowledge Management and Workflow solution with an existing AT&T CRM call-center telephony software package. Successfully delivered a collaborative solution which provided logic-tree intuition and product information enabling Tier 1 call center agents to assume Tier 3 product specialist customer support functions. Designed, implemented and maintained knowledge management and collaborative computer management solutions consisting of Lotus Domino and Lotus Notes, Microsoft Access, MS SQL, AT&T / Lucent Technologies PBX switch software for the environment.• Facilitated tracking and analysis of Customer Support calls and provided information to both product development and pre-sales teams to provide continuous improvement of the customer experience, product development, and sales initiatives for Retail Point-of-Sale equipment.• Improved business operations, reduced operational costs, and reduced senior workforce by recruiting college interns staffed in partnership with the University of Dayton.

Dayton, Ohio Area

Dayton, Ohio Area