John Madden Email & Phone Number

Tampa, Florida, United States

Optimizing revenue processes on the Salesforce platform. I support the revenue team by managing key metrics, building reports and dashboards, and improving workflows to enhance efficiency across Sales, Marketing, and Customer Success. As the primary Salesforce Administrator, I handle daily tasks like user management, data integrity, and process automation while implementing best practices to drive consistency and data-driven decision-making.

Tampa, Florida, United States

Tampa, Florida, United States

In my role at this leading global SaaS company, I oversaw customer accounts, specializing in data quality and email management, where I adeptly managed a portfolio of over 150 accounts using Salesforce, SalesLoft/Outreach, and Gong. My responsibilities included developing and executing growth strategies for a $3.5M portfolio, focusing on customer satisfaction, retention, upselling, and cross-selling to enhance revenue streams. Additionally, I led the sales of demand generation tools, streamlined processes through collaboration with internal teams, and managed contracts to ensure uninterrupted service provision.

Tampa/St. Petersburg, Florida Area

As a Salesforce Administrator at Health Coverage Fast, I played a pivotal role in optimizing the Salesforce platform for peak performance and user experience. My responsibilities encompassed managing user onboarding and offboarding, integrating team members with appropriate access controls, and synchronizing contact lists with Five9 Call Center to boost communication and operational efficiency. I also specialized in data management tasks using Salesforce Data Loader, configuring object relationships, and developing reports, dashboards, and automated workflows to enhance system functionality. Additionally, I focused on creating detailed documentation and conducting training sessions to elevate team members' proficiency in Salesforce.

Tampa/St. Petersburg, Florida Area

In my previous role, I played a crucial role in revolutionizing company operations, contributing to a significant growth from $3M to $12M by transitioning operations from digital to computerization. My responsibilities included engineering and supporting a Mac network for over 100 users across three international locations, negotiating equipment leases, service contracts, and IT purchases to optimize resource allocation. As the sole Salesforce Administrator, I managed all aspects of sales operations, developed the order management system, and directed employee onboarding and training in a high-turnover sales environment. Additionally, I designed comprehensive documentation and training programs to enhance communication and performance, and collaborated with key stakeholders to develop and execute strategic action plans, fostering successful organizational change.

Tampa/St. Petersburg, Florida Area

As an Account Executive at a leading media group, my role centered on cultivating and nurturing relationships with clients to meet their unique advertising needs in the print media landscape. I was instrumental in identifying new business opportunities, crafting tailored advertising strategies, and maintaining high levels of client satisfaction, thereby contributing significantly to the group's reputation and success in the media industry.

Mass Communication/Media Studies

Ranger