Steven Reisman Email & Phone Number

Dallas-Fort Worth Metroplex

Product support for a line of wide format printers.

Dallas/Fort Worth Area

Okidata Americas 2017-2020Product Support Specialist-Provide technical support to dealer technicians and end users for inkjet and LED wide format products.-Field visits for escalated issues requiring onsite OEM support.-Trade show support. Installation/teardown of show equipment and booth operation during shows.-Provide training to dealer technicians for inkjet and laser/LED printer products. Revise and update content of training curriculum as needed.

Field maintenance of a line of production color printers/MFP's, including connectivity troubleshooting and network integration.

Performed second level technical support to a dealer base of 150+ for advanced connectivity issues. Product management of a line of networked multifunction copier/printer/scanner products. Evaluated network functionality of new devices and software products, providing recommendations to division management. Performed review, correction and final preparation of service and user documentation. Accomplished product photography for sales materials.Maintained currency of technical bulletins, technical support web site and other support functions. Created end user and help desk documentation to aid in support for multifunction products, streamlining resolution of common support issues. Provided product support to sales staff. Planned & implemented connectivity training class for dealer technicians and sales staff.

Dallas, Tx

Performed network integration and field service of networked color and b/w document systems. Provided technical support to end users and information technology staff. Developed and implemented connectivity skills training for branch technicians. Provided technical support for networking and computer issues to other regional technicians.Created end user and help desk documentation to aid in support for multifunction products. Many of these “how-to” documents are still in active use today. Branch lead technician for launch of the Konica 8050 color imaging system. Primary technical contact for demonstration of the C500 color imaging system to a major national copy shop account. I worked with the customer's IT department in early stages, later installing & servicing the demonstration system for a field test that exceeded 2 million printed pages. This resulted in hundreds of units placed nationwide.Member of Konica-Minolta Technician Advisory Board, providing feedback from customers and front line employees to corporate level management.

Arlington, Texas

Management of customer accounts including purchasing, inventory and job scheduling. Duties also included technical support and field service of Mita, Toshiba and Canon copiers.

Denton, Texas

Provided field service and repair of Mita copiers and facsimile machines. Installed and serviced Risograph digital duplicators, including computer interface equipment.

Fort Worth, Texas

Provided field service and repair of Mita, Ricoh and Okidata copiers and facsimile machines. Installed and serviced Risograph digital duplicators, including computer interface equipment.

Duties included field and shop maintenance and repair of airborne communication and navigation equipment, including Satellite communications systems.Supervisor for Rapid Runway Repair team during the period of Operation Desert Shield, overseeing a team that was trained to quickly repair damaged runways during exercises and potential real-world engagements.

Avionics Technology

Education record