At FatCats, a chain of cinema entertainment centers known for its movies, bowling, and arcade offerings, I spearheaded digital transformation initiatives that significantly elevated customer engagement and operational efficiency:Drove App Adoption: Strategically enhanced the user experience and functionality of the FatCats mobile app, leading to a remarkable increase in app adoption rates. This initiative, along with other factors, boosted box office revenue via the app from $200,000 to… Show more At FatCats, a chain of cinema entertainment centers known for its movies, bowling, and arcade offerings, I spearheaded digital transformation initiatives that significantly elevated customer engagement and operational efficiency:Drove App Adoption: Strategically enhanced the user experience and functionality of the FatCats mobile app, leading to a remarkable increase in app adoption rates. This initiative, along with other factors, boosted box office revenue via the app from $200,000 to $1.3 million within a fiscal year.Designed a Goal Tracking Tool: Developed and implemented a comprehensive goal-tracking platform tailored for managing team objectives across 8 locations, servicing over 500 users. This tool played a pivotal role in enhancing operational coherence and achieving strategic goals, fostering a culture of accountability and performance excellence.Developed Training Content Templates: Crafted versatile training content templates aimed at standardizing the onboarding and continuous education process for staff. This innovation ensured consistent service quality and operational knowledge across all entertainment centers, contributing to an improved customer experience and employee proficiency. Show less

Developed curriculum to teach UX principles at a 13 week UX Design Bootcamp; Launched a remote modality to the program; Worked with Instructional Designers to improve the remote student experience; Managed a remote education team. Deliver course content in-person and remote; Host design reviews and critiques; Project manager for student designers and developers in a simulated agile environment. 1:1 progress reviews with students.

Teach and Mentor UX students through 13-week immersive program. Responsibilities include: teaching design principles, tools, and best practices, leading design reviews, critiquing student projects and encouraging critical thinking, and assuming project manager role in an agile environment as UX, iOS, and QA students work together to produce an app in the App Store. Mentoring students through the following curriculum: Research, Prototyping, Information Architecture, Visual Design, and Motion… Show more Teach and Mentor UX students through 13-week immersive program. Responsibilities include: teaching design principles, tools, and best practices, leading design reviews, critiquing student projects and encouraging critical thinking, and assuming project manager role in an agile environment as UX, iOS, and QA students work together to produce an app in the App Store. Mentoring students through the following curriculum: Research, Prototyping, Information Architecture, Visual Design, and Motion Design. Show less

Clearview is a workforce performance management system engineered by call centers for call centers. Clearview drives successful call center operations by: First aggregating data from disparate systems into one area then, presenting this data in a way that agents and managers are better able to track progress.

Developed A/B testing strategies to increase conversion rates for clients.

Snowfall: Rewards Program Web Application Designed a rewards program to incentivize the community to use mass transit.-Conducted user surveys, researched potential competitors and developed a creative brief.-Created personas, user story maps, and user flows.-Developed Lo-Fi/Hi-Fi prototypes using InVision