Sparsh Sharma Email & Phone Number

Calgary, Alberta, Canada

• Successfully resolved over 92% of customer technical and software within the first contact, with average handling time of less than 14.7 minutes and customer satisfaction rating of 98%.
• Expertly diagnose and resolves complex hardware and software issues through comprehensive troubleshooting techniques, leading to improved system performance.
• Leveraged strong analytical skills to quickly identify root causes and implement effective solutions.

Calgary, Alberta, Canada

• Prepared and analyzed financial reports, maintained accurate records, and budget management.
• Maintain quality management, financial and marketing strategies, and Human Resources information.
• Provide leadership and direction in accordance with company retail policies, professional development, problem solving, prioritization, business applications, trouble shooting and client service expectations.

Yamunanagar, Haryana, India

• Collaborated with senior instructors in the development and implementation of software curriculum, presentations, exercises, and system documentation, release notes for various skill levels.
• Providing one-on-one technical assistance and support to students to enhance their skills in coding, data structures, algorithms, and modern design patterns with writing unit tests, and optimizing performance.
• Conducting instructional sessions, cross-training, and workshops, training for various supporting IT Applications, PowerShell, application design, computer systems and programming logic.

Diploma Of Education, Information Technology, 3.76

My specialization is in Software development.

Diploma Of Education, Computer Programming, Specific Applications, A