Sanika Palkar Email & Phone Number

Pune, Maharashtra, India

Pune, Maharashtra, India

Responsible for smooth Onboarding of customers, demonstration, and presentations, ensuring swift issue resolution within SLAs. Outbound process management for proactive communications. Overseeing overall customer satisfaction and driving a high-performing team for efficient query resolution

Pune, Maharashtra, India

The journey includes customer engagement for implementing LMS for NAAC Accreditation. I enhanced customer satisfaction by creating repeatable procedures, reducing incidents, and building a high-performing customer service team. Established a customer-centric culture, implemented metrics for performance tracking, and fostered cross-functional collaboration for a holistic approach to customer experience.

Pune, Maharashtra, India

Proactive problem-solver and customer advocate. Led initiatives to reduce incidents through knowledge creation, streamlined processes, and cross-functional collaboration. Excelled in CRM utilization, managing escalations, and implementing strategies for increased renewals and decreased refunds. I contributed to revenue growth and customer satisfaction through data-driven insights and continuous improvement. I was engaged in industrial IoT projects, ERP systems, Website and Application developments.

Pune Area, India

Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections. Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Resolved concerns with products or services to help with retention and drive sales.

Pune Area, India

I was responsible for assisting senior designers in creating aesthetic and functional spaces. I participated in design conceptualization, prepared presentations, sourced materials, and collaborated with clients and vendors. I contributed to space planning, and furniture selection, and assisted in project management tasks to ensure the successful implementation of design projects.

Bachelor Of Vocational Arts, Digital Arts & Animation, A

Activities and Societies: Volleyball, Badminton, Swimming, Drawing, Creative Writing, Project Cordinator, Elocution, Presentations, Client.

Interior Design & Decoration, A

Activities and Societies: Designing, Communication Skills, Execution, Estimation, Client Coordination, Customer Management, Customer.

Visual Arts

Activities and Societies: Volleyball Badminton Throwball Elocution

Education record

Activities and Societies: Volleyball Badminton Handball Extra curricular activities