Experienced professional in financial services with expertise in process management, project leadership, and system administration with a proven track record of driving process improvements, managing projects, and ensuring compliance with regulatory standards by using meticulous process mapping and documentation skills. Proven ability to collaborate effectively with cross-functional teams and communicate with stakeholders at all levels.Achieved Great Success In: • Business Process Management, documentation, risk identification, and collaborating effectively with stakeholders to drive process improvements and ensure compliance.• Aligning business objectives, defining product features, facilitating testing approvals, and ensuring seamless collaboration between stakeholders and Agile development teams.• Coordinating testing of various Bank Operations processes and systems to support several updates/integrations and the merger between Capital One Bank and North Fork Bank.• Writing and Conducting Business Continuity and Disaster Recovery Contingency Planning for the Bank Operations Department of Capital One Bank at multiple sites.• Implementation and upgrades of Check Imaging System with Various Companies, as well as the implementation of an image-enabled “Proof of Deposit” processing with CAR/LAR, Image Statements, Image Cash Letters, Image Branch Truncation, and ATM and Mobile Deposit Processing.