Sergio Puga Mba, Pmp, Cism Email & Phone Number

Texas, United States

New York, New York, US

• Oversaw and executed critical Operational Data Risk initiatives, managing risk metrics control oversight and RBCM Program Management.
• Responsible for oversight and execution of critical Operational Data Risk initiatives, ensuring alignment with Data Governance (Data Operating Model) standards, processes and tools (Collibra, Data Quality platform).
• Achieved successful closure of Consent Order RBCM related to Fed Consent Order for Data Risk issues.
• Supported engagement with Office of Controller of the Currency (OCC) on business risk control program and results.
• Facilitate evidence aggregation for Internal Audits, OCC regulatory exams and operational risk reviews.
• Deliver projects related to data governance such as the implementation and change management in support of a new laws/regulations, including but not limited to training of end-to-end data management requirements and.

Westlake, Texas, US

• Led Data Governance Program under Data, Analytics, and Insights organization including budget management, forecasting, resource allocation and delivery.
• Successfully led execution of multiple production TDA migration phases that resulted in minimal business interruptions (Barron’s: Schwab’s $1.3 Trillion Weekend: Company Converts Hordes of TD Ameritrade Clients.
• Responsible for leading quarterly financial planning meetings and reporting progress on roadmaps.Led a team of Project Managers focusing largely on Data Governance initiatives.

Charlotte, NC, US

• Led data modernization projects under the Chief Data Office and Global Information Security organizations.
• Managed Change Management Governance processes for production deployments ensuring regulation adherence and quality metrics.
• Oversaw financial, resource allocation, and intake governance processes of the Access and Identity Management Portfolio.
• Collaborated with internal audit and change management teams to capture risk and compliance metrics.

Memphis, TN, US

• Led the transformation of FedEx from Waterfall to SAFe Scaled Agile by mentoring junior Scrum Masters and modifying processes.
• Managed teams of 7 FTEs and 10 offshore resources, overseeing a $1.5 million project budget.
• Saved FedEx $5 million in IT service expenses through infrastructure and practices consolidation across 1,800+ locations.

Round Rock, Texas, US

• Business Systems Advisor for customer-facing engagements within the Tenet and Conifer Healthcare corporate accounts. Led merger assignments during the corporate integration phase following the acquisition of Perot.
• Execute ongoing project risk and scope management, providing status reports to project stakeholders.

Mclean, VA, US

• Promoted and implemented customer-facing web solutions that helped drive a 200% increase in customer auto-payment enrollments within one year. Developed policies, procedures, and communications to facilitate customer.
• Promoted and implemented customer-facing, web solutions that helped drive customer auto-payment enrollments from 150k to 450k within one year.

Stanford Lead: Corporate Innovation Certificate, Business Administration And Management, General

Mba, Business Administration

Identity Leadership Certificate Program, Computer And Information Systems Security/Information Assurance

Bba, Computer Information Systems