As a Performance and Learning Technical Training Developer at Blue Shield of California, I apply my background in interaction and UI/UX design to create engaging and effective courseware for various audiences and platforms. I am working towards a BFA in Interaction & UI/UX Design from the Academy of Art University and multiple certifications in UX research, interaction design, and instructional design.I have years of experience in conducting blended training using Adobe Connect, Zoom, WebEx, and Microsoft Teams, following the Addie model and collaborating with subject matter experts and stakeholders. I also monitor performance metrics through an internal LMS, analyze reporting, and utilize feedback to drive continuous improvement. Additionally, I have experience in managing databases of rescued canines and implementing new systems for improved efficiency and organization. My passion is to positively impact user behavior and experience through design and learning. I am always eager to learn new skills and explore new challenges.
Listed skills include Leadership, Customer Experience, Team Building, Information Technology, and 41 others.