Sneha Roy Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

Working as Trust & Safety Analyst I at Vimeo Technologies, primarily working for Copyright Infringement Appeals Management Team (Article 17). Handling Zendesk Tickets related to Article 17,Fraud, Chargeback alerts DMCA & other cross functional topics related to T&S.Content Moderation, reviewing contents like CSAM, Sexually explicit content, Porn, terrorism, misinformation & other multidisciplinary violations related to T&S.

Bengaluru, Karnataka, India

Got promoted as a Subject Matter Expert for Trust and Safety Process(Adwords) in Concentrix. I was responsible for analyzing and reviewing user profiles, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system.I have in hand experience in working for Abusive Contents, sexual contents(including pornography, sexual abuse, shocking content as well as other adult policies like nudity,sexually explicit content, content obsfucation) .My other KRA's as a SME were Providing floor support wrt Product n ProcessTeam management and supporting the Team Leader Working closely with Operations and Quality Teams, Auditing ads , Understanding needs. Responsible for meeting the defined Training and Quality Conversion Targets. Innovative practices to ensure the highest level of quality and other SLA deliveries. Giving process insight to client and attending client calibration and escalation calls where once an escalation is received from the client side, we do a root cause analysis for the error and bring out an action plan for the same error to avoid future errors. Conducting refreshers for the teaSupport in quality and feedback for the assigned team and also on Production FloorMandatory clocking of production hours.

Bengaluru, Karnataka, India

Trust and Safety AssociateGoogleJune 2021 - sept 2022 Bangalore Urban, Karnataka, IndiaWorked with Google Adwords Trust and Safety Team as a Google EWF (CNX) employee in the role of TnS Associate-Policy Agent to ensure enforcement of safe policies in various Trust verticals including Spam, Child Safety, Graphic, Channel Impersonation, etc. to make Adwords a safer and more inclusive space for all

B.Sc, Geography

Bachelor Of Science - Bs, Geography, 1St