Consultant

R&D in various aspects.

As Email Marketing Manager at Dentiza, a Canadian dental care leader, I led all email initiatives to drive brand growth, customer engagement, and conversions. My role focused on refining Dentiza’s outreach strategy for diverse client needs. Key contributions included:* Campaign Strategy & Execution: Developed monthly and seasonal email campaigns, boosting engagement rates by 30% in the first year. A segmentation approach improved open rates by 25%, ensuring relevant content across customer segments.* Automation & Workflow Optimization: Used MailChimp, Brevo, and HubSpot to create automated workflows for lead nurturing, achieving a 20% increase in conversions and higher retention through re-engagement.* A/B Testing & Analysis: Performed A/B tests on subject lines, design, and CTAs, optimizing click-through rates by 40%. Analyzed performance metrics, offering actionable insights that informed strategic decisions.* Content & Brand Alignment: Partnered with design and content teams to produce engaging email templates that adhered to Dentiza’s branding and built authority in the dental sector.* Data-Driven Personalization: Leveraged customer feedback and behavioral insights for personalized content, increasing customer lifetime value with tailored recommendations and reminders.* Compliance & Best Practices: Ensured adherence to CASL (Canada’s Anti-Spam Legislation) and industry best practices, maintaining Dentiza’s reputation and compliance.By enhancing Dentiza’s customer engagement and brand visibility, I helped solidify its market presence in Canadian dental care through strategic and data-driven email marketing.

Nice and friendly environment with adequate job responsibilities with a honorable position as Manager, IT

Maintaining Router, Switch and configuring them including Cisco, Huawei, Maipu, etc in various POP/BTS, updating firmware, core components & troubleshooting them.Maintaining OLT and ONU in Fttx system situated in various locations all over Bangladesh consist of 2500 clients/customer.Experienced on various vendors Router & Switches from access network to core network including Cisco, Huawei, Maipu etc. Also experienced in various OLT configuration as like, Wave7 Optics, Salira, Tainet, Planet, UTStarCom.Maintaining user database and updating under various Pop/BtsEnsuring logical connectivity to the user and different Pop/Bts, Windows Server troubleshooting (All platform) etc. Trouble shooting and system support relevant to networkingBandwidth and utilization checking and configuring users in Allot Manager.WAN/Internet troubleshootingIP phone implementation and installation normally or behind a firewall.Experience with SIP/H323/VoIP Protocols.R&D regarding system integration and various system solutions and their scope and feasibility in current company structure & policy.Ethereal or WireShark packet capture and analyzing for various issues.System vulnerability assessment and updating the systemRoutine reporting to the Manager about current system status and any faults.Some in-house training arrangement for the novice and Network Monitoring Personnel. Training material preparation in case of necessity

Installation and configuration of HP Proliant BL, DL, ML and Blade servers from entry level to high end (BL, DL, ML 150 ~ 700 series) and IBM ServersNetwork configuration in server and workstation under Domain or Workgroup and sub netting a network.Configuring of various level of hardware RAID (1+0, 5, ADG) and software (OS) RAID on servers and WS.Active Directory implementation and managing. Group Policy, User Policy and rights assign under Windows etc.Configuring of Mail server, Proxy server, Print server, Domain controller (PDC/BDC/ADC). Working knowledge on Windows server environments.Working knowledge of network protocols including TCP/IP, Microsoft's implementation of TCP/IP, and DNS/DHCP Other experience includes HP, COMPAQ, IBM PC installation and maintenance. HP Laptop and Tablet PC installation. Others include LENOVO (Former IBM), ACER, SAMSUNG. Network Printer or MFP (Multi Functional Printer) installation. Wireless NIC, HUB installation and configuration. Inter-connecting CISCO Networking Devices. LAN related troubleshooting. Knowledge about recent Virus threats, Spam, Trojan and able to download windows security patch & DAT files Backup and restore procedures on servers Familiar with Linux Redhat and Fedora, Ubuntu & various Live CD/DVDs. Familiarity with current wireless technologies