Sue Ramsdell Email & Phone Number

Southington, Ct, Us

Southington, Ct, Us

Orlando, Florida, Us

• Assist the US Veterans Business Administration implementation of the Adobe Learning Manager (LMS) to publish courses, set up curriculums, and facilitate reporting. • Evaluate current training curriculum as deployed via another LMS and make recommendations on how to implement course structures to meet the needs of the VBA. • Document processes and procedures relating to LMS tasks. • Collaborate with VBA staff for the development and deployment of training requirements to provide services to our US veterans.

Falls Church, Virginia, Us

• Assist the US Veterans Business Administration implementation of the Adobe Captivate Prime Learning Management System (LMS) to publish courses, set up curriculums, and facilitate reporting. • Evaluate current training curriculum as deployed via another LMS and make recommendations on how to implement course structures within Adobe Prime to meet the needs of the VBA. • Perform Learning Management System (LMS) administrator functions in Adobe Captivate Prime LMS. • Collaborate with VBA staff for the development and deployment of training requirements to provide services to our US veterans.

Columbia, Md, Us

Created internal led- sessions in Cornerstone LMS based on the customer’s (General Dynamics Missions Systems) requirements; Assigned employees to sessions; Created roster and session evaluation for instructors; Resolve customer inquiries via phone, e-mail, or in-person drop-ins; Complete attendance process in LMS.; File rosters and retain records per the processes and procedures; Review and revise process and procedures for internal-led training sessions; Provided assistance to LMS helpdesk team as needed.

Riyadh, Sa

Developed, implemented, and coordinated global solutions for both internal and client projects in partnership with attorneys and support staff. Developed process improvement and use project management methodologies which assisted attorneys and support staff to find efficiencies to organize and accomplished tasks. Provided system administration and user support for multiple functional web applications. • Implemented an Intellectual Property management system to manage the life- cycle of the Company’s $5M+ patent assets. Developed project schedule, functional specifications, docketing procedures, and provided configuration management of the application which meet the needs of a global Intellectual Property team.• Redesigned 120 Code of Ethics multi-language eLearning courses, which required interfacing with cross functional teams through a multi review process to deliver within the deadline and budget. • Configured and managed the Code of Ethics Training portfolio in the Company’s Learning Management Systems, which launched, tracked, and monitored completions of eLearning courses for 35,000+ employees. Assigned training to employees based on data coming from Company HRIS per Legal requirements. Managed supplemental in-person training in Company LMS (GeoLearning Maestro) through course and class setups and attendance process. • Led system design to automate the Confidentiality Agreement process. Resulted in improved productivity and direct savings of $96K, reduced time for information gathering to 15 minutes from 2 weeks, and for production of a draft contract to 4 days. • Systems management for various legal applications to monitor companies legal risks; such as a Governance, Risk, and Compliance (GRC) application that reviews and monitors business compliance concerns and a denied parties tool to screen entities and individuals against governmental watch lists to comply with corporate and regulatory requirements.

Boston, Ma, Us

Facilitated and led cross-functional process and productivity improvement projects. Supported and maintained web applications and databases. Mentored and assisted Legal members in process improvements. Analyzed business process to identify area of improvements. Designed and implemented an internal web-based confidentiality agreement wizard that reduced information gathering from one week for to fifteen minutes, and from three weeks to four days to produce a draft agreement. Led the integration of an internal compliance training portfolio into SABA and Plateau Learning Management Systems to launch, track, and report acknowledgment of company policies. Designed a internal dashboard to monitor completion of compliance training at Business and Sub-business levels for management to monitor employee completion rates.

Boston, Ma, Us

Managed several data management projects for Legal team while providing administrative support for four attorneys. Certified in Six Sigma. Developed a intranet site to provide real-time data to manage and track outside legal invoice information. Maintained and trained users on a internal web application for tracking and closing EHS compliance issues and a self-auditing tool for environmental regulatory processes; communicated with business leaders and management teams on monthly closure rates of compliance items; wrote, edit, published, and distributed a monthly newsletter to update EHS personnel on legal and company initiatives and changes in laws and regulations; maintained up-to-date information on Legal's intranet sites using HTML code based software.

Boston, Ma, Us

Legal administrative assistant for four attorneys responsible for typing and editing correspondence and legal documents, coordinate gathering of documents during discovery phase of litigation, schedule travel arrangements, and other duties as required. Developed a centralized filing systems for the Legal team's use that included vendor reviews and selection, room design, designing database tracking and bar coding system, and filing process. Implemented a Task Based Billing process for payment and tracking of outside law firms invoices for Legal team, which cut team cost by 30%. Organized and formatted materials for several corporate operating reviews. Found creative an proactive ways to improve efficiency and productivity for team.

Boston, Ma, Us

Administrative support services for a seven member team. Fielding telephone calls, receiving and directing visitors, creating documents, memorandums, spreadsheets and presentations, and maintaining office files. Involved in special event planning.

Boston, Ma, Us

Provided administrative support services for several program teams. Preparation of presentations, expense account reconcilation, travel arrangments, document management, and data entry support.

Master'S Degree, Management Information Systems, General

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General