Sid Rao Email & Phone Number

Seattle, Wa, Us

Co-founded a funded startup in the artificial intelligence and machine learning sector, including driving strategic vision, mission-critical planning, and organizational effectiveness to grow the business. Working directly with a high-performing and industry-specific team. Currently in beta with several leading scientific institutions and raising pre-seed funding.* Designed and implemented an easy artificial intelligence and machine learning service for scientific computing in collaboration with researchers to drive productivity. * Successfully validated by 50+ enterprises, national labs, and universities, building professional alliances and networks.* Recruited and built the founding executive team, including senior leadership.

Seattle, Wa, Us

Launched SDK service as a pivot from the Amazon Chime app, including direct responsibility for the service from conception through implementation. Designed, presented, and communicated a business case for the company to enter the Communication Platform as a Service market. Drove strong partnerships with high-profile stakeholders, including JPMorgan Chase, PayPal, Slack, T-Mobile, and Intuit. Led all customer engagement, strategic vision, contact center operations, and artificial intelligence learning opportunities at large enterprise contact centers. Developed and sustained partnerships to scale go-to-market functions, including IPC, CapGemini, Cerner, Athena Health, and Salesforce. * Drove real-time communication capabilities for multiple internal services, including the AWS Supply Chain, Twitch Guest Stars, Amazon Connect, and Amazon.com. * Designed a machine learning strategy for the service, including launching a communication analytics service utilizing machine learning to transcribe calls in real-time, detect tonal sentiment, and leverage large language models to provide transcript summarizations. * Directed efforts to reduce operational load by overhauling the service’s continuous integration and deployment process. * Recruited, hired, and built a 178-person service team from the ground up, including software development, product management, business development, and applied science (machine learning, signal processing). * Served as a key representative and public speaker for the service, delivering multiple sessions at AWS summits as well as re:Invent.

Seattle, Wa, Us

* Built the business case and comprehensive integration of the Biba Systems acquisition, including driving the relaunch of Amazon Chime.* In 2018, launched the first API for Amazon Chime SDK, Voice Connector, enabling enterprise clients to move communication services to AWS. * Successfully improved audio quality by 87%, expanding global availability of the service from two to 18 regions and realizing a reduction in video errors by 94%. * Negotiated high-profile contracts with multiple companies and won launch reference enterprise customers (Brooks Brothers) and partners (Vonage, Level 3).

Seattle, Wa, Us

* Directed comprehensive oversight of the company’s communication investments, which totaled over $125M a year, ensuring a return on investment. * Realized a reduction in internal communication costs by 67%. * Designed and deployed a global telephone system to support 250K+ endpoints within the company’s 2,900+ corporate and fulfillment center offices. * Held direct responsibility for E911 redesigns for all corporate and fulfillment center offices, resulting in smart redesigns.* Identified acquisition targets in the communication service segment, including supporting corporate development. * Served as first Software Development Manager hired by IT to assist the team transition from an IT systems culture to a software development culture.* Improved operational excellence by three orders of magnitude.

Indianapolis, Indiana, Us

Board Member at CTI Group (CTIG). The company was sold to Enghouse in December 2015 for $25M.

Indianapolis, Indiana, Us

* Directed all technical direction and product strategy for a 75-person software development team, including serving as an Executive Leader and a key member of the Board of Directors. * Closed strategic accounts, including Sprint, Cox Communications, Verizon, Windstream, and Alcatel Lucent. Grew the number of carrier partners from seven to over 300.* Developed and implemented a two-part growth strategy in collaboration with senior leadership and fellow board members, ensuring effective strategy.* Designed hosted cloud communication applications, including recording, call analytics, and call processing, leading to innovative apps. Personally sold the first $1M of customer revenue.* Managed all company-wide product management, engineering, and technical business, resulting in effective programs.* Oversaw software capitalization, revenue recognition, and management of auditing and assessment of goodwill assets related to acquisitions.

Market research and analysis, technology due dilligence, and product planning/research activities.

Redmond, Washington, Us

* Collaborated with a talented and diverse team on multiple product launches, including .NET Framework 1.0, .NET Compact Framework, .NET Common Language Runtime, and Windows XP (audio and video services).* Built strong, long-lasting partnerships with multiple companies, including Sony, Phillips, and Zoran for audio and video home streaming services.

Designed a device that could acquire multiple physiological indicators using a tablet device.

Rome, It

Developed a portable EKG monitor, writing software for the Motorola 68K processor and writing a Windows application to further acquire the waveform for analysis.

Developed user interfaces and technologies for supply chain data mining.

Developed geographical modelling tools in MFC/ATL which was part of a supply chain management suite. Implementation was based upon the GIS system. Clients included GAP, Eli Lilly, and Du Pont.

Bangalore, Karnataka, In

Developed call processing routines for the DMS-100/200/250.Trained new employees on call processing techniques.