Sravani Kondu

Sravani Kondu Email and Phone Number

ServiceNow Developer | Administrator @ RBC
toronto, ontario, canada
Sravani Kondu's Location
Greater Toronto Area, Canada, Canada
About Sravani Kondu

• Over 10 years of extensive IT experience, including more than 3 +years specializing as a ServiceNow Developer, delivering robust IT service management (ITSM) solutions• Proficient in ServiceNow development, including custom application development, workflow automation, and integration with various enterprise systems. Expertise in implementing modules such as Incident, Problem, Change, Service Catalog, and CMDB• Experienced in designing and implementing efficient flow designs in ServiceNow, utilizing Flow Designer to automate complex workflows, streamline processes, and enhance service delivery• Strong skills in JavaScript, Glide API, and ServiceNow scripting to create efficient and scalable solutions. Experienced in client scripts, and business rules, the script includes UI policies and UI actions• Skilled in using JavaScript, HTML, CSS, and JSON to develop dynamic, responsive, and user-friendly ServiceNow interfaces and applications• Experienced in using Postman for API testing and development, ensuring robust and reliable integrations• Expert in Implementing seamless integrations between ServiceNow and other enterprise systems using REST/SOAP APIs, LDAP, and MID Server and developed automation workflows to streamline IT processes and reduce manual effort• Knowledgeable in Azure cloud services to deploy, manage, and scale ServiceNow applications, ensuring robust and reliable performance• Skilled in using Git for version control and continuous integration/continuous deployment (CI/CD) to manage ServiceNow code repositories and deployment pipelines• Proficient in using PCF for deploying and managing cloud-native applications, ensuring scalable and resilient ServiceNow solutions• Successfully managed and enhanced various ServiceNow modules such as Incident Management, Configuration Management, and Change Management, translating complex business requirements into functional specifications and documentation• Solid understanding of ITIL best practices and Agile methodologies, ensuring alignment with industry standards and efficient project delivery

Sravani Kondu's Current Company Details
RBC

Rbc

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ServiceNow Developer | Administrator
toronto, ontario, canada
Website:
rbc.com
Employees:
79151
Sravani Kondu Work Experience Details
  • Rbc
    Servicenow Developer
    Rbc Jun 2024 - Present
  • Amdocs
    Servicenow Developer
    Amdocs Jan 2022 - Feb 2023
    India
    • Developed Employee Self-Service (ESS) functionality and implemented appropriate Workflow/Flow Designer to automate processes and enhance user experience• Provided maintenance and updates to existing catalog items and incident forms, leveraging JavaScript to optimize performance and user experience• Created reusable standard workflows, dynamic triggers, and options for service catalog items, increasing automation and reducing manual intervention in-office services and procurement processes• Utilized Access Control Rules to ensure the correct access is provided to the appropriate individuals, maintaining security and compliance• Collaborated with designers, product managers, and other stakeholders to gather requirements and deliver solutions that meet business needs, contributing to a positive team environment through effective communication
  • Dell Technologies
    Servicenow Developer
    Dell Technologies Dec 2017 - Dec 2021
    Banglore
    • Developed and maintained web applications using JavaScript, React, and Node.js, and created optimized backend services with Python and Flask, enhancing user experience across devices• Ensured code quality through regular code reviews, automated testing, and adherence to coding standards, using tools like ES Lint, Prettier, and Jest for a clean and efficient codebase• Leveraged Eclipse IDE for efficient code development, debugging, and performance tuning, utilizing its comprehensive set of plugins to enhance productivity and streamline workflows• Utilized Git for version control, managing branches, and ensuring seamless code integration, collaborating with team members via GitHub for repository management and pull request reviews.
  • Capgemini
    Software Developer
    Capgemini Mar 2014 - Nov 2017
    Banglore
    • Developed and maintained robust Java applications, utilizing core Java, J2EE, and Spring Framework to deliver scalable and high-performance solutions• Utilized Git for version control, managing code repositories, branching strategies, and conducting code reviews to ensure code quality and collaboration within the development team• Worked extensively with Eclipse IDE, leveraging its features for efficient code writing, debugging, and performance tuning, enhancing overall development productivity• Designed and implemented user interfaces using JST Pages, ensuring dynamic and responsive web applications that meet user requirements and enhance user experience

Sravani Kondu Education Details

Frequently Asked Questions about Sravani Kondu

What company does Sravani Kondu work for?

Sravani Kondu works for Rbc

What is Sravani Kondu's role at the current company?

Sravani Kondu's current role is ServiceNow Developer | Administrator.

What schools did Sravani Kondu attend?

Sravani Kondu attended Jntu Anantapur.

Who are Sravani Kondu's colleagues?

Sravani Kondu's colleagues are Sham Dhabi, Jeffrey Silver, Andrew Chaykoski, Rob Galbraith, Jaime Ramos, Linda Bogoch, Wendy Fraser.

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