Business Analyst
CurrentDeveloped and managed a comprehensive storyboard of backlog items in Agile, crafting items based on business needs.• Authored Business Requirements (BRD), User Requirements, and Functional Requirements (FRD).• Designed and developed business intelligence dashboards using Tableau Desktop for executive management to visualize past,current, and forecasted sales data.• Translated complex functional, technical, and business requirements into executable architectural designs.• Generated data queries and reports using WellView, Qliksense, Visual Studio, SQL Server Management Studio, SSRS, and Excel.• Created and maintained technical documentation, with experience in data integration through ETL from various sources.• Analyzed key business aspects to evaluate factors driving results and summarized findings in presentations.• Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.• Improved customer satisfaction by resolving issues and providing financial insights to business units.• Presented reports to internal and external stakeholders, including customers, through Confluence and Jira.• Conducted JAD sessions to clarify requirements and facilitate better communication among management, development, and user teams.