Sreehari Sanjeevi S. Email & Phone Number

• Total around 14 years of professional IT experience. Certified in ServiceNow System Admin with 5 + years of experience as ServiceNow Developer/Administrator in all phases of Software programming and ITSM process implementation that includes requirements gathering, analysis, design, development, and testing.• Experienced in Agile Scrum methodology and Waterfall model.• Collaborated with stakeholders to gather requirements and design custom ServiceNow solutions tailored to business needs. • Possessed a comprehensive understanding of diverse ITSM ServiceNow modules, namely Incident Management, Change Management, Problem Management and Knowledge Management • Hands on ServiceNow Client Scripts, UI Policies, Glide Ajax and Client Side API.• Hands on Server side scripting, Business Rules, UI Actions, Script Includes, Glide API, Data Policies, Scheduled Jobs, Back ground Scripts and Fix Scripts etc.• Integrations with LDAP/AD and other ServiceNow instances.• Actively Co-ordinated with Support team and handled multiple clients in analyzing the Production Issues and displayed Strong Debugging skills when troubleshooting issues. • Expertise in implementing Email notifications, like Inbound & Outbound actions.• Expertise in implementing Reports, Dashboards, and Interactive Filters • SSO configuration with Secure Identity clouds such as Okta, MS Azure and Ping Identity.• Hands on REST and SOAP and have aptly utilized Integration Hub in flow designer.• Experience in CMDB and Asset Management.• Expertise on debugging Customer PRIs on production, Log verification with multiple tools like Data dog and OpenSearch.• Ability to work in a geographically distributed team, take initiative and deliver effectively in a timely manner. Good interpersonal skills with the capability of handling multiple tasks and priorities.