Managing Telecom Vertical LE (Latest Estimate) and special attention AT&T Client. Analyze current and past trends in key performance indicators including all areas of revenue and cost.Monitor performance indicators, analysing causes of unexpected variance on Revenue against plan or budget. Providing effective financial details and value adds to leadership team, which enables strategic foresight into the business.Provide knowledgeable and accurate information to senior management for CEO review.Monthly, Quarterly and Yearly management accounts review against budgets, forecasts on Revenue till PAT and EBITA and provide creative alternatives and recommendations or value adds to reduce cost improve Margin %.Presenting Monthly, Quarterly and Yearly results, budget variances and ad-hoc analysis.Overseeing internal financial controls and involved in Planning, P&L and Balance sheet.Process improvement and policy development initiatives are taken to show the process impact and inventive plan for FLA’s.On daily basis collect all the KPI metrics (Shrinkage, Attrition, Agent utilizations, Seat utilizations, FLA HC Over-Under, Overtime Pay %, Bonus and Penalty) provides immediate feedback or updates to Process Manager and Management team.Responsible for ICIMs and PS approvals for concerned Programs.

Successfully driven the BI Tool to Go-Live in India, Philippines, Bulgaria, Egypt and SMSI by interacting with the BI Technical Team, Business controllers and Service Delivery. Travelled to Philippines for guiding SD’s and finance team on driving the BI tool.Provided training to the users (SD, Business controllers, Support functions) on DC BI tool. Also, provided training on Smart View tool to Business controllers and the users from which they can pull the data directly from the BI tool via MS Excel to prepare their reports. Coordinating with the technical team to automate the excel reports to OBIEE Dashboards.Implement and work with a BI tool and dashboard reports.Contributed logical ideas for BI tool to track Revenue and Cost for various programs.

Handling and Managing the Philippines LE (Latest Estimate) for 50 clients and 134 different Lines of Business. Handling LE document across all programs in the Philippines.Forecasting and reporting weekly financial Projections, performance against the budget on weekly basis to have a better control over the programs in terms of financial performance and ensure that every program achieves/over-achieves its target profitability.Attend and Manage Weekly Meeting with VPs/Sr. Directors/Directors for the LE (Latest Estimate) updated and recommends changes on Budget Management.Analyzing inputs provided by the Business owner, Country Manager, validating and provide recommendation. Identifies key areas of revenue leakage and take suitable actions. Monitor the direct expenses and contribution margin. Analysed the forecast against the actual and determine the areas of major variances. Review and verify manpower, seats indent and other direct expenses.SOW (Statement of Work)/Contract Review and Understanding the business process workflow across all business units.Plan and project Short term and Long term forecast, assist Service Delivery to manage and provide look ahead on their respective program financial performance for the fiscal.Interact with Finance, COPS, HR, and Recruitment for suitable actions as may be required to ensure the profitability of the program is maintained.

Manage and increase the effectiveness and efficiency of Support Services (HR, IT and Finance), through improvements to each function as well as coordination and communication between support and business functions.Have played a significant role in long-term planning, including an initiative geared toward operational excellence.Forecast volume based on historical trend and manage schedule for short-term, mid-term and long term. Schedules FLA’s shifts and communicates to appropriate teams and other departments.Attend and Manage Weekly Meeting with VPs/Sr. Directors/Directors and updated recommend changes on Budget Management.Analysing inputs provided by the Business owner, Country Manager, validating and provide recommendation. Overall financial management, planning, systems and controls.Development of individual program budgets and organization of fiscal documents.Preparing QBR and MBR data.Supervise and coach office manager on a weekly basis.I was responsible for data entry, accounts payable, payroll, grant report entry, managing the organizations HR, helping and creating organizational and program budgets in collaboration with the ED and Program Direct, and other tasks.Working with the management team, the position also contributes to the development and implementation of organizational strategies, policies and practices. Interact with the clients to understand the requirement and implement it.

Responsible for seating management, eventually drive utilization of the same.Create and deliver operations reports to clients and managers on a daily, weekly and monthly basis. Also, create and deliver periodic operations reports as required.Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning.Payroll management, including tabulation of increased employee benefits.Invoicing to funding sources, including calculation of completed units of service.

Take an active part in solving queries and driving quality response with minimal errors.Commitment to excellence in customer services with quick resolution of challenges.Identify areas of improvement and develop new processes for better service.Assisting the trainers when there is new hire training.

Responsible for sales & marketing for Sify Info way products. Also deal with customer relationship and administration, technical maintenance and customer support issues through call center operations.