Shiraz Malik Email & Phone Number

Amsterdam, North Holland, Netherlands

Lead a global, fully remote team of 12 engineers across three continents, focusing on production SaaS cloud reliability, capacity, security, observability, and cost optimization.Hands-on involvement in day-to-day operations, including:- Upgrades and production releases- Building tools to improve operational efficiency- Coordinating cross-team projects- Manage infrastructure primarily running on AWS EKS, utilizing a broad range of AWS services and cloud-native technologies.- Actively working on a FedRAMP-compliant sovereign cloud project, ensuring security and regulatory compliance.- Scaled the SaaS service from 3 to over 20 highly-available geo-distributed Kubernetes clusters with over a million transactions a day, driving operational improvements and capacity.- Grew the SRE team from 2 engineers to 12, fostering a culture of collaboration and operational excellence.- Strong focus on open-source tools and cloud-native technologies to ensure scalability and reliability.

Amsterdam, North Holland, Netherlands

Kuberentes, AWS, Terraform, Observability, CI CD, Python

Amsterdam, North Holland, Netherlands

Doing what SREs do!

Amsterdam Area, Netherlands

Linux, Azure, Kubernetes (CKA, CKAD), Docker, CI/CD, Jenkins, Terraform, Ansible, Python, Nutanix (Calm, Karbon, Objects, Clusters), AWS

Amsterdam Area, Netherlands

Kubernetes, Docker, Google cloud, Cloud Native projects, Nutanix, Terraform

Amsterdam Area, Netherlands

Amsterdam Area, Netherlands

Providing technical support for:NutanixVMware Linux - KVMVirtualizationSoftware Defined Storage (SDS)Software Defined Data Center (SDDC)NetworkingOpenstackDockerKubernetesAWSGoogle Cloud Platform (GCP)

Amsterdam Area, Netherlands

In addition to working as Network Escalation Engineer, I am now also the Technical Lead Engineer for HP Networking (EMEA).

Amsterdam Area, Netherlands

Working as network escalation engineer at Hewlett-Packard Networking division. Job responsibilities include (but not limited to):Working on complex network issues mainly focused on switching and routing protocols. Handling technical escalations from Level 1 & 2, TAMs and contract customers around the world. Replicating complex customer issues in lab environment using different tools, such as, IXIA, Resource Manager and Lab Manager. Building lab test-bed to simulate customer’s live network for in-depth troubleshooting and fault analysis. Focal engineer for worldwide online labs based on Lab-Manager and Resource-manager tools. Providing customers detailed network improvement plans. Making HLD/LLD for customers when required. Documenting customers' network. Providing email and phone support for the HP Networking products. Working in a multi-cultural team and handling different customers around the globe as part of daily job. Occasionally visiting customer sites to resolve urgent/critical issues for large enterprise customers. Occasional stand-by duty and providing support to crucial customers over weekends/holidays on per need basis. Manage NPI for the global HPN Level 3 team. Working on new products and supporting customers participating in beta program. Working on projects with HP Labs in U.S.A, India and China, to improve switch software / hardware. Work directly with HP Networking labs to provide software bug fixes to the customers. Working on consultation projects to improve customer’s network implementation. Working directly with Business Escalation Managers around the globe to resolve urgent critical technical issues for key accounts. Part of HP’s Networking Ambassador program and contribute ideas for the future HP Networking products.

Karachi, Pakistan

Part of "Network services and support team", actively managed 100+ multi-platform servers, 50+ switches and 7 remote sites. Participated in numerous in-house projects. Also administered the ISP for students and employees of Aga Khan University.Worked on Juniper / Cisco routers, HP SAN / Servers, Unisys, 3Com core and access switches.

Configure, manage and maintain local Cisco routers and manage remote server farm, comprising of Windows and Linux OSs.