Sandra Reyes-Morgan Email & Phone Number

Toronto, ON, CA

University Avenue & Queens Park, Toronto

Exchange Tower, 130 King Street West, Toronto

• Proactively managed REMEDY change requests and served as a dedicated liaison, effectively representing the Wealth Management line of business interests in high-stakes CAB meetings, ensuring seamless communication and.
• Spearheaded oversight of releases, updates, and expedited changes, implementing strategic approaches that led to a substantial reduction in deployment times. Centralized coordination, increasing operational agility for.
• Orchestrated Agile release processes for API and UI code changes, fostering seamless collaboration with DevOps and Dev Leads, enhancing development efficiency and accelerating time-to-market significantly.
• Coordinated comprehensive Product and Technical Production Release Readiness and Go / No Go reviews with key stakeholders, including C-suite leadership. Contributed to heightened decision-making and successful releases.

Toronto, Ontario, Canada

• Achieved superior accuracy and compliance in the change management process through thorough review and assessment of ServiceNow change requests - TD Bank Technology Change Management.
• Efficiently assessed and reviewed change requests within ServiceNow demonstrating keen attention to detail and adherence to established protocols. Recognized for seamless handover of end of business day TD-Bank Toronto.
• Facilitated change requests collision mitigation and conflict resolution, leading to establishment of robust post-implementation review plans, improving overall change management process significantly.

Bay & Wellesley, Toronto

• Contract role - CMRRA (Canadian Musical Reproduction Rights Agency) as Release Management Coordinator
• Conducted daily stand-up meetings with CMRRA Operations Managers, facilitating real-time issue resolution and optimizing operational efficiency.
• Leveraged JIRA, tracking and managing issues within the licensing distribution system (LDS) application, establishing streamlined processes and swift issue resolution in the dynamic Music Industry.

120 Bloor Street East, Toronto

• Orchestrated high-profile implementations of multiple software releases, prioritizing customer experience analysis to boost overall satisfaction.
• Coordinated monthly Customer Identity Access Management (CIAM) release activities, along with strategic releases to BMO branches, guaranteeing smooth execution and minimizing risks.
• Utilized ServiceNow for streamlined ticketing, raising change records for implementation activities, with the goal of transparency and efficient tracking.

Yonge & Sheppard, North York, Ontario

• Achieved 4th Quarter Outstanding Employee award for exemplary contributions to Digital Workspace Services Change and Release Management at Beam in 2017.
• Directed software releases (Salesforce), application updates (Google), and Cybersecurity improvements (FireEye Endpoint), enabling seamless integration and enhanced system capabilities.
• Collaborated with diverse cross-functional teams, including quality assurance, change management, project managers, line of business (LOB), and vendors, fostering synergy and successful project outcomes.
• Led bi-weekly triage meetings with change, release, and engineering teams, promoting efficient issue resolution and streamlined communication across departments.

First Canadian Place, 100 King Street West, Toronto

• Coordinated the migration of the end-of-life Reuters Traders Station application to Thomson One for 100+ Equity Research users (Toronto, Montreal, Vancouver, NY, Australia, London UK, China).
• IT Ambassador for Technology & Operations for the Equity Research & Economics line of business that included network support (firewall, network access), storage management, business analysis, project management, &.
• Facilitated the “Lunch & Learn” user training of the Research Analysts & Associates on new technologies.
• Primary liaison between the Equity Research & Economics line of business (LOB) and financial vendors (i.e. Bloomberg, Morningstar, Thomson-Reuters, FactSet, CapIQ). Addressed the technical needs of the LOB & assisted.

2-Year Certificate Programme, Internet & Business Technology

Continuing Education: Completed the 2-year Certificate Programme

2-Year Certificate Programme In Information Systems Management

Continuing Education: Completed the 2-year Certificate Programme

2-Year Certificate Programme, Telecommunications Management

Continuing Education: Completed the 2-year Certificate Programme

Mba, Masters In Business Administration

Activities and Societies: Graduated - Dean's List Private Graduate School - Manila, Philippines