Stephanie Reyna Email & Phone Number

United States

Remote

 Effectively provided asynchronous quality feedback on over 2,780 essays using the PAPER (Positive, Adaptable, Patient, Engaging, and Respectful) method to help students learn and improve their grammatical and content specific concerns on writing assignments.  Personalized reviews to the student’s grade, abilities, assignment and instructions to build student confidence and give students an equal opportunity to excel academically.  Managed over 6,940 Live Help tutoring sessions with multiple students simultaneously in a timely manner responding to their questions within 30-60 seconds to enhance personalized learning.  Conducted over 50 pedagogical quality reviews for Level 1 and 2 tutors to assess strengths and areas of improvement for Live Help sessions. Collaborated with senior colleagues to lead group coaching sessions to mentor new writing center tutors on timing guidelines and creating quality in-text comments for essays.

Salinas, California, United States

 Managed scheduling and updating appointments for all tax preparers in office and collaborated with regional offices to meet company client quotas and deadlines.  Managed client drop-off documents, coordinated with tax preparers to work on drop off returns, and filed and maintained all records for completed and in-progress tax returns.  Meticulously operated POS system transactions including credit, cash, and checks to ensure seamless and accurate cash flow as well as supported the opening and closing of each shift demonstrating leadership and punctuality. Anticipated customer needs, providing them with excellent customer service, and resolving customer complaints.

Berkeley, California, United States

 Collected data for research project by utilizing library resources: Qualtrics surveys, OskiCat-Library catalogue, WorldCat, Chicago Manuel of Style, OED, and OBO databases. Created an academic writing guide for English undergraduate students which is accessible to the public. Promoted underutilized Library resources available for students through the EUA newsletter.

Berkeley, California, United States

 Collected and analyzed visitor survey data and transcribed patron feedback, with the collaboration of the Education Department, which influenced future exhibit installations.  Transcribed and edited special event museum audio lectures to make them available online increasing equitable access to educational museum resources.  Managed all front desk transactions and administrative tasks: data collection for response to gallery and gift products, admission, sales, inventory, and cleanliness.

Berkeley, California, United States

 Created detailed notes within 24 hours for anthropology lecture and discussion courses: Anthro 3AC (Soc/Cultural Anthro) and Anthro 196 (Sex/Gender in Bio Anthro). Influenced student learning, understanding of concepts, and preparedness for class.

Salinas, California, United States

 Tutored high school students for the Math 1 course (CA Common Core State Standards). Mentored and supported students to help them reach grade level math aptitude.

Salinas, California, United States

 Interned with the Support Services Department at the John Steinbeck Library where I catalogued, processed, and shelved new items to be made available to the public. Developed leadership skills through Conflict Resolution, Self-Empowerment, and Professionalism workshops.

Certificate, Columbia Publishing Course

Six-week intensive course on all aspects of book, magazine, and digital media publishing

Bachelor Of Arts - Ba, English Language And Literature, General

Activities and Societies: Former Vice President of the English Undergraduate Association

Bachelor Of Arts - Ba, Anthropology