Requirements gathering from start to finish, managing the project requirements throughout the timeline till delivery.Work on team goals and objectives, end-end co-ordination with internal teams and clients, tracking risks and associated timelines using MS products.User stories that include title, description, priority and notes.Scrum activities, meetings and dashboards.

Worked as a Wave Project manager for HPI migration and handled the end-end migration efforts through a project checklist, defined by HPI. Migration methods included Vsphere, Forklift, Physical to Virtual; Virtual to Virtual, new builds etc.Co-ordination and managing between multiple departments within Line of Business and track any associated risks of the migration based on scope and complexity.Collaborated and worked with onshore (US, UK, Malaysia, Singapore, and Australia) and offshore peer teams, vendors, and partners.Track program-level status, risks, issues, and dependencies, put up RACI charts.Manage the relationship with different stakeholders and ensure that misunderstandings, scope additions, or conflicts were effectively resolved.Identify opportunities for and lead deep dive analysis to ensure a seamless cutover activity and oversee if resources are effectively allocated across the program.Pre-migration and post migration reviews along with Hyper care with application owners, migration engineers and migration architects to ensure the Programme/project delivery end-end is seamless and had successfully completed the migration of servers in 150 waves in 24 months, as per the planned project schedule.

Cloud migration of HP servers, physical build, Lift and shift, Project Governance, Change management protocols.

Single point of contact for sev1 and sev2 issues reported globally, which includes VIP/Executive support calls with an SLA of 1 hour for bank supported finance applications.Drive all major incidents to resolution and channelize the communication via email and phone during and after the issue is resolved.Adhere to major incident management process, initiate bridges, and send out communication to all stakeholders, multiple levels of management proactively identify and remediate critical incident causes.Manage weekend on-call support along with Production support/application teams.Maintain an Incident Database recording the issues, resolution steps, root cause analysis and permanent fixes.Hands on experience on Service management tools: Service Center 6, HP Service manager 9, BMC Remedy 8.1, and Service Now instance.Applications: SC BREEZE (Mobile app), I-banking, EBBS (Enabled Branch Banking System) as part of CRM.Excellent stakeholder and vendor management skills; following the escalation protocols as appropriate.Managed the data sourcing Programme for Tier 1 Sourcing of Data in EDMp (Enterprise Data Management Platform).Comply with all audits, regulatory and compliance directives of the bank.Project planning and scheduling for target go-live projects, capture risks and achieving the overall Programme deliverables, working with technical teams.Exceptional organizational skills including prioritizing, scheduling, time management, and meeting deadlines.Communicate project related information to ensure visibility and understanding from different stakeholders. Conduct monthly calls updating the RAG reports, in addition to the daily and weekly review meetings.

Part of Operational support team, tracking and reporting the incident tickets reported for various global clients. (L2 and L3).Resolving OS, server outages, network and security related issues quickly and efficiently, update KEDB, prepare and present the reports and dashboard metrics for the team.Installing and configuring software and meeting end-user needs. Analyzing and identifying trends in issues reported, and devising preventative solutions.Achieved an average SLA of 90% that met the Quality, timeliness and availability metrics and KPIs on par in terms of response times, issue resolution and customer satisfaction levels.Change and Problem Management Portfolio.

Incident, Problem and Change management, PMO, Component Capacity Management.

Internet connectivity issues, password resets, mainframe session clear, basic desktop troubleshooting on user computers.